Martinjs
Active Member
- Joined
- Jun 9, 2012
- Messages
- 101
- Car
- 2021 C300 AMG Line Night Edition Prem +
Went back into the dealer today, we were there bright and early as agreed, set off to collect the car late in the afternoon and they called at 4.55 to tell us that the car wouldn’t be ready today.
Hardly a surprise given that the car sat in their car park from 0800 until 1420.
I guess it’s a case of “let’s complete all the chargeable work first and then we’ll see if we can do some of the warranty stuff”
Just makes you feel like your custom isn’t really valued.
I would complain, but it’s completely pointless. I can write their response for them now - it goes like………
“We are sorry that the service that you received during your recent service visit did not reach the high standards that we aim for. The delays were due to unforeseen circumstances and we apologise for any inconvenience. Should you wish to discuss this matter with our Service Manager then please feel free to contact us. We hope that this isolated incident does not discourage you from using our services in the future”
In other words “blah, blah, blah, we aren’t here to make your life better, you are bottom of the pecking order because this is low revenue warranty work, and, oh, you didn’t buy the car from us did you? - so, suck it up”
Hardly a surprise given that the car sat in their car park from 0800 until 1420.
I guess it’s a case of “let’s complete all the chargeable work first and then we’ll see if we can do some of the warranty stuff”
Just makes you feel like your custom isn’t really valued.
I would complain, but it’s completely pointless. I can write their response for them now - it goes like………
“We are sorry that the service that you received during your recent service visit did not reach the high standards that we aim for. The delays were due to unforeseen circumstances and we apologise for any inconvenience. Should you wish to discuss this matter with our Service Manager then please feel free to contact us. We hope that this isolated incident does not discourage you from using our services in the future”
In other words “blah, blah, blah, we aren’t here to make your life better, you are bottom of the pecking order because this is low revenue warranty work, and, oh, you didn’t buy the car from us did you? - so, suck it up”