One of our regular clients used a local contractor (Company X) in one of their London branches. This happened because our client (they regularly give us projects up to 100, miles away) thought the installation would be too far afield for us. The installation is incredibly poor by anyones standards and Company X have returned to site 4-5 times in an attempt to remedy the numerous problems, but without any success at all. They have tried to modify the product and have butchered the whole job. Had they had even a small idea of how the product worked, they could have very easily solved the main issue, but instead have taken desperate measures and ruined the whole shooting match. I really couldn't believe what I was seeing when inspecting the works. Our client would like us to fit-out from scratch, but have asked me to make a report on the original installation, in an attempt to recover some or all of the costs from Company X. I haven't dealt with this sort of thing before and wondered if there was anything I should know before composing the report. If I could send the report from A.N.Other it wouldn't be so awkward, but having our company name associated with it makes me cautious. The report will be truthful, and because the job by Company X is so ridiculously poor there is certainly no need to over-egg the pudding. So, what can go wrong? TIA. Paul.