MBFairy
New Member
I am beyond frustrated and very angry. I have a 5 year old Fire Red Mercedes which I bought from new. I have had it serviced every time at a MB dealership. When I took it to an independent body shop they drew my attention to the micro bubbling which every service seems to have missed. I then approached my dealership who sent me to what they said was their approved body shop. Pictures were taken and I was advised that I would be contacted. This was in late July!
After a month I contacted my dealership and was passed from pillar to post. Several long calls to CS later I was no further forward and now it is December! CS refuse to deal with me via email as now I have totally lost trust in them as I have been told lie after lie on the phone.
I will certainly NEVER buy another MB after the way that I have been treated by customer services. Could anyone advise me as to what I should do now?
After a month I contacted my dealership and was passed from pillar to post. Several long calls to CS later I was no further forward and now it is December! CS refuse to deal with me via email as now I have totally lost trust in them as I have been told lie after lie on the phone.
I will certainly NEVER buy another MB after the way that I have been treated by customer services. Could anyone advise me as to what I should do now?