Impressed with Mercedes customer care..

Discussion in 'General Discussion' started by RSTurbo50, Aug 19, 2017.

  1. RSTurbo50

    RSTurbo50 Hardcore MB Enthusiast

    Messages:
    383
    Joined:
    Mar 27, 2014
    Location:
    Cheshire
    Car:
    E350 CDI Sport Coupe
    I bought my E350 Cdi Sport just over two months ago from Mercedes in Stockport. I paid £14700 and it's on a 61 plate with 71k on the clock. Its a lovely car in metallic white. Last week, the car wouldn't start. It's been diagnosed as a faulty power steering lock which needs replacing. Thankfully it's covered under warranty otherwise I was looking at just short of £900.

    The communication with Mercedes has been excellent. Iv got the 12 months roadside assistance and within an hour of reporting the fault a technician came to my home. He advised it needed to go to the main dealer to be fixed. Within two hours of that a recovery truck turned up and the car has been taken to Mercedes in Warrington.

    A courtesy car via Europcar was dropped off the following day. I was hoping for an E Class but Iv been given a 66 plate C220 Sport model. Nothing to look at reLly but I'm actually impressed with the drive and the interior is a nice place to be.

    The part has been ordered for my E350 and was advised it would be 7 days. I'm off to Cornwall with the family tomorrow for a week and Mercedes told me to keep the car Iv got until my car is ready.

    The communication from Mercedes has been A1 and I honestly couldn't ask for more. Looking forward to getting mine back but I'm actually quite impressed with the C220. Excellent MPG and performance ain't bad in fairness...
     
    6 people like this.
  2. merc85

    merc85 MB Club Veteran

    Messages:
    5,798
    Joined:
    Apr 23, 2013
    Location:
    Harwich
    Car:
    w211 e55k
    At last!!! a Thread where a Mercedes Main dealer has not been slagged off! Great to hear you have had a good experience :)

    Fingers crossed you get your car back soon :)
     
    2 people like this.
  3. AMGeed

    AMGeed MB Club Veteran

    Messages:
    9,152
    Joined:
    Nov 1, 2008
    Location:
    Bournemouth/Poole Dorset
    Car:
    2004 W211 E55K ///AMG
    Yep, too many tales of woe from owners who have had a bad experience.
    I liken dealers of all brands like banks. Only as good as the manager and staff.
     
  4. kianok

    kianok Hardcore MB Enthusiast

    Messages:
    1,203
    Joined:
    Feb 12, 2011
    Location:
    Leeds
    Car:
    E220 AMG line premium plus coupe
    I've been unfortunate to need to use the services of Mercedes Assist on two occasions with my last car which also involved them recovering my car.

    Can't fault them.

    On both occasions the car was out of warranty however MB UK were quite generous with their good will gesture.
     
  5. Bobby Dazzler

    Bobby Dazzler MB Club Veteran

    Messages:
    14,269
    Joined:
    Jan 21, 2005
    Location:
    Mittel England
    Car:
    ( )
    It's good to hear positive reviews :thumb:

    Mobilo is excellent is my experience. We've used it a few times, and I've always been thankful for having it, and please with the service we receive. Worth remembering though that recovery is only to a nearby Mercedes main dealer, and not a destination of your choice.

    Even though we have Mobilo, we still have Mayday personal cover (which is provided by Green Flag on behalf of the Caravan Club) as it covers towing to your destination (including caravan or trailer) in both directions. It's also useful if for some reason I would prefer to be towed to an independent garage.
     
  6. Gjh0702

    Gjh0702 New Member

    Messages:
    8
    Joined:
    Jun 7, 2017
    Car:
    W213
    Just had to call Mercedes assist out as parking sensor alarm would not go off - not impressed having to wait 4 hours when told it would be "60-90 minutes"
     
  7. OP
    OP
    RSTurbo50

    RSTurbo50 Hardcore MB Enthusiast

    Messages:
    383
    Joined:
    Mar 27, 2014
    Location:
    Cheshire
    Car:
    E350 CDI Sport Coupe
    I can honestly say Mercedes have been brilliant thus far and the used car warranty is worth it's weight in gold. It encourages me to purchase another used car in the future direct from Mercedes..
     
  8. Happytalk73

    Happytalk73 Hardcore MB Enthusiast

    Messages:
    4,768
    Joined:
    Sep 10, 2015
    Location:
    South West Scotland
    Car:
    Vito
    Good on you for posting a positive experience. Too many 'doom n gloom' threads around.

    For some reason most people only feel the need to shout out a complaint as opposed to a compliment.
     
  9. rf065

    rf065 Hardcore MB Enthusiast

    Messages:
    3,075
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    CLK 220CDi - SLC300 - C250d Estate 4 Matic & Z900rs
    Wait till you have a fault that is not covered by Mobilo or your warranty and then you'll really see if the dealer is any good or not. I doubt you will be singing their praises then from my experience with the main dealerships.

    Russ
     
  10. Happytalk73

    Happytalk73 Hardcore MB Enthusiast

    Messages:
    4,768
    Joined:
    Sep 10, 2015
    Location:
    South West Scotland
    Car:
    Vito
    and back down to earth with a bump. :crazy:

    :rolleyes:
     
  11. rf065

    rf065 Hardcore MB Enthusiast

    Messages:
    3,075
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    CLK 220CDi - SLC300 - C250d Estate 4 Matic & Z900rs
    And why not, the OP has described an experience covered by Mobilo. The main dealer did not even have to supply a courtesy car, it's hired by Mobilo.

    Can you imagine the reaction of the main dealer if it was their courtesy car and was booked out for each day next next week for customers & the OP said he needed it to go to Cornwall? If Mobilo was not involved he'd be going to Cornwall on the train I think.

    Russ
     
  12. kianok

    kianok Hardcore MB Enthusiast

    Messages:
    1,203
    Joined:
    Feb 12, 2011
    Location:
    Leeds
    Car:
    E220 AMG line premium plus coupe
    The level of service from dealerships can vary drastically.

    I've used one on several occasions which is dreadful however the one i now use is fantastic and they are both part of the same group!
     
  13. Happytalk73

    Happytalk73 Hardcore MB Enthusiast

    Messages:
    4,768
    Joined:
    Sep 10, 2015
    Location:
    South West Scotland
    Car:
    Vito
    Understood. BUT the work is covered by Mobilo and the OP is saying he's very happy with the service.

    Some people do like to hammer the fun out of life don't they!
     
    2 people like this.
  14. MancMike

    MancMike Hardcore MB Enthusiast

    Messages:
    3,980
    Joined:
    Jul 29, 2014
    Location:
    Manchester
    Car:
    W204 C280 Elegance
    I've had similar positive experiences with Mercedes Manchester central. They've been faultless. Treated me like a king and I've not even bought a car with them. :D
     
  15. rf065

    rf065 Hardcore MB Enthusiast

    Messages:
    3,075
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    CLK 220CDi - SLC300 - C250d Estate 4 Matic & Z900rs
    Understood, but from the replies to his original post, others seem to think his main dealer is being praised.

    If trying to distinguish between Mobilo & main dealer performance is hammering the fun out of life, so be it.

    Russ
     
  16. jjabbot

    jjabbot Member

    Messages:
    34
    Joined:
    Dec 9, 2014
    Car:
    C Class C250 CGI
    I had a 100% goodwill evaporator repair done by Mercedes in Cheltenham (job was going to cost over a grand!),on an out of warranty c180. They couldn't have been better, lent me an e350 coupe for the 5 days they had it (over a weekend). Highly recommend that experience!

    Sent from my Pixel using Tapatalk
     
  17. gl boy

    gl boy Hardcore MB Enthusiast

    Messages:
    1,428
    Joined:
    Jul 18, 2007
    Location:
    church stretton/shropshire
    Car:
    Mercedes ML 350 & Mercedes E400 AMG line edition , Porsche 968 sports
    I have to say my main dealer Mercedes Benz of Shrewsbury have also always been a great help to me
     
  18. John N

    John N Hardcore MB Enthusiast

    Messages:
    429
    Joined:
    Mar 22, 2017
    Location:
    Peterborough.(Scot on Permanent Tour!)
    Car:
    C250d 4 Matic
    When my A Class went into "Limp Mode" just outside Oxford a couple of years
    ago I fully expected to be transported to the MB Dealer in Oxford, no chance the Mobilo Mechanic insisted in taking me and the Car to Peterborough and a Hire Car was waiting for me when we arrived, it wasn't needed as the Workshop diagnosed as Fuel Pressure Seal was Leaking and fixed in in about an hour! :thumb:
     
  19. Delayed Steve

    Delayed Steve Hardcore MB Enthusiast

    Messages:
    360
    Joined:
    Oct 30, 2015
    Location:
    Cheadle Stoke on Trent
    Car:
    2016 C200 coupe
    Maybe, all the technicians were busy, maybe a previous callers problem took longer to deal with, maybe there was an accident on route to you and the police had diverted traffic.
    It's a eta not a guarantee of 90 minutes. You had one problem the breakdown people had dozens of people with problems that they wanted fixing asap and only so many technicians.
    :doh:
     
  20. merc85

    merc85 MB Club Veteran

    Messages:
    5,798
    Joined:
    Apr 23, 2013
    Location:
    Harwich
    Car:
    w211 e55k
    Always had good service from MB Colchester too :)
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.