runju26
Active Member
Having some issues with my car which I have recently bought from mercedes itself 2 months ago.
Brakes squeaking real bad.
Engine shakes on cold start.
Resr HK speaker blown.
Front window regulators making noise when being operated.
Bonnet alignment.
Reported these issue the second day after slowly learning the car and the issues and they hooked me in a month later in one of the local service centers near me only to be told that they will charge me £173 per item listed above for investigation if not coverd under warranty!!
After keeping the car for two days they have reported the issues above are visible and needs further investigation but warranty will not cover these and should take it back to the ourchasing dealer (1 hour away from home)
I rebooked to take it back to the purchasing dealer but again had to wait another month but the sales manager had arranged someone to pick this up from my address dropping me a loan car.
This time I am told that they can’t hear or see any issues so I should go down to go and point them to the technician. (like wtf!!)
So I drove down there yesterday to point these out to the head technician which he agrees on and can now hear and see the problems I am complaining about.
Now waiting to hear back from them on Monday as they will let loads with the sales team if they should carry out the work, I can only imagine what they will say as the sales manager has already told me the brakes may not be covered.
I understand that breaks are part of wear and tear- I pointed the squeeze out when I picked up the car and was told this will disappear as it was sitting arround for sometime but It only got worse.
I actually don’t see why I have to
Replace this as they sold me the car with worn out break discs, confirmed by mercedes from another Centre that the pads are 60% worn (understandable) and discs are on minimum lining!
Also, the loan car given to me has a slow air leak which was reported almost imediatly to the driver and to the service Centre- I was promised (Friday) I will get the tyre replaced when I wen I went down on Saturday to point out the issues , again to be told non in stock please come back Monday even though I told them I live in the center of London 1 hour away.
On top of that I advise me to take back my car for now which I refused as I am on restricted mileage and don’t want to waste these by going up and down for these issues.
I actually don’t know what to do anymore.
Any advice will be much appreacited.
Soz for any typos. :-/
Brakes squeaking real bad.
Engine shakes on cold start.
Resr HK speaker blown.
Front window regulators making noise when being operated.
Bonnet alignment.
Reported these issue the second day after slowly learning the car and the issues and they hooked me in a month later in one of the local service centers near me only to be told that they will charge me £173 per item listed above for investigation if not coverd under warranty!!
After keeping the car for two days they have reported the issues above are visible and needs further investigation but warranty will not cover these and should take it back to the ourchasing dealer (1 hour away from home)
I rebooked to take it back to the purchasing dealer but again had to wait another month but the sales manager had arranged someone to pick this up from my address dropping me a loan car.
This time I am told that they can’t hear or see any issues so I should go down to go and point them to the technician. (like wtf!!)
So I drove down there yesterday to point these out to the head technician which he agrees on and can now hear and see the problems I am complaining about.
Now waiting to hear back from them on Monday as they will let loads with the sales team if they should carry out the work, I can only imagine what they will say as the sales manager has already told me the brakes may not be covered.
I understand that breaks are part of wear and tear- I pointed the squeeze out when I picked up the car and was told this will disappear as it was sitting arround for sometime but It only got worse.
I actually don’t see why I have to
Replace this as they sold me the car with worn out break discs, confirmed by mercedes from another Centre that the pads are 60% worn (understandable) and discs are on minimum lining!
Also, the loan car given to me has a slow air leak which was reported almost imediatly to the driver and to the service Centre- I was promised (Friday) I will get the tyre replaced when I wen I went down on Saturday to point out the issues , again to be told non in stock please come back Monday even though I told them I live in the center of London 1 hour away.
On top of that I advise me to take back my car for now which I refused as I am on restricted mileage and don’t want to waste these by going up and down for these issues.
I actually don’t know what to do anymore.
Any advice will be much appreacited.
Soz for any typos. :-/