Try to keep this brief,had an accident in October,ran over a exhaust back box,was half a mile from Mercedes garage so limped down there.Car was badly damaged underneath,it got a new steering rack,steering ecu,new sump,middle exhaust box,and rear crossmember was replaced.was told £6k to repair.Insurance paid it (LV) and got it discounted to £4K ,now the fun begins.
Picked up the car 18 days later,6-30 at night,service is closed,salesman had keys.I drove the car 20 yards and power steering FAILS,garage is 100 yards from main carriageway way home where I would have being doing 70 on journey home?? A mechanic was doing overtime he sticks it on the machine and 30 mins later says it's fixed ? Apparently they download a program to the ecu and lets it know what car the steering box is on? I'm told their must have been a glitch with the wifi and it never download properly?I ask can it happen again? Can't guarantee it won't I'm told? GM says it electronics and electronics go wrong?im not finished!! I notice black tape on steering,I lift tape and leather is missing from 6 inches on the wheel???(picture of damage) we will replace wheel I'm told? 4 large bolts also found in passenger door card? Driving next day I notice steering has been put on off centre by about an inch ??? Waited on a call from service manager,nothing so I call him,I will pick your car up and replace steering (I want it put on straight I tell him) why was it damaged? Will call you and tell you,yeah still waiting.I tell him I'm livid and what is he going to do about this incompetence?he tells me all he will do is replace fuel on the 40 mile journey to the garage???they put in half a tank. Car is a 14 plate e350 coupe and purchased at another Mercedes garage.got a customer survey from Mercedes that I haven't filled yet,just think they don't know the how serious a power steering failure could have been? all thoughts and advice welcome
Cheers
Picked up the car 18 days later,6-30 at night,service is closed,salesman had keys.I drove the car 20 yards and power steering FAILS,garage is 100 yards from main carriageway way home where I would have being doing 70 on journey home?? A mechanic was doing overtime he sticks it on the machine and 30 mins later says it's fixed ? Apparently they download a program to the ecu and lets it know what car the steering box is on? I'm told their must have been a glitch with the wifi and it never download properly?I ask can it happen again? Can't guarantee it won't I'm told? GM says it electronics and electronics go wrong?im not finished!! I notice black tape on steering,I lift tape and leather is missing from 6 inches on the wheel???(picture of damage) we will replace wheel I'm told? 4 large bolts also found in passenger door card? Driving next day I notice steering has been put on off centre by about an inch ??? Waited on a call from service manager,nothing so I call him,I will pick your car up and replace steering (I want it put on straight I tell him) why was it damaged? Will call you and tell you,yeah still waiting.I tell him I'm livid and what is he going to do about this incompetence?he tells me all he will do is replace fuel on the 40 mile journey to the garage???they put in half a tank. Car is a 14 plate e350 coupe and purchased at another Mercedes garage.got a customer survey from Mercedes that I haven't filled yet,just think they don't know the how serious a power steering failure could have been? all thoughts and advice welcome
Cheers