Dave Elcome
Active Member
I have just returned home from my nearest dealer, Medway Mercedes, and have found myself very frustrated. It is not my way to "name and shame", but on this occasion i am going to.
I went over there to order a new ignition barrel, keyed to my original key, as the existing one is sometimes a bit sticky, and bearing in mind Andy's warnings on this part in the past, i decided to nip it in the bug before disaster struck.
So off i went to the dealer, armed with the knowledge that they would need ID as i had had a new barrel for my previous W124.
At the parts counter i am confronted with said "job's worth", who knows me!! i told him that i needed to order a new ignition barrel, and without prompting i gave him my chassis number, insurance certificate with reg number on it, picture type driving licence, and my Police warrant card, this as well as the vehicle being parked right outside the building with my wife in it.
His answer, "i need to see the log book", no amount of negotiating, pleeding, or general appeals to his common sense would budge him from this stance.
Now i ask you, would i reallly have gone there in a car registered to me, given him MY chassis number, and every personal detail that i posses, just in order to obtain an original lock barrel for MY car, only to fit it to someone else's car, in order to steal it?? WHAT PLANET DO THESE PEOPLE COME FROM??
As i have previously said, this guy at the parts counter knows me, my details are with the service department, as the car had some warranty work done by them only a few months ago. (This was another story of ineptitude that i could bore you for hours over).
The real pity hear is that they are now my nearest dealers, as the one in Maidstone that had been a Merc dealers since i was a child is now Mazda, and the outfit that has taken over from them does not stock anything.
The end result to this sorry saga, i walked out in disgust at "job's worths" total intransigence, and will NEVER deal with these morons again.
I went over there to order a new ignition barrel, keyed to my original key, as the existing one is sometimes a bit sticky, and bearing in mind Andy's warnings on this part in the past, i decided to nip it in the bug before disaster struck.
So off i went to the dealer, armed with the knowledge that they would need ID as i had had a new barrel for my previous W124.
At the parts counter i am confronted with said "job's worth", who knows me!! i told him that i needed to order a new ignition barrel, and without prompting i gave him my chassis number, insurance certificate with reg number on it, picture type driving licence, and my Police warrant card, this as well as the vehicle being parked right outside the building with my wife in it.
His answer, "i need to see the log book", no amount of negotiating, pleeding, or general appeals to his common sense would budge him from this stance.
Now i ask you, would i reallly have gone there in a car registered to me, given him MY chassis number, and every personal detail that i posses, just in order to obtain an original lock barrel for MY car, only to fit it to someone else's car, in order to steal it?? WHAT PLANET DO THESE PEOPLE COME FROM??
As i have previously said, this guy at the parts counter knows me, my details are with the service department, as the car had some warranty work done by them only a few months ago. (This was another story of ineptitude that i could bore you for hours over).
The real pity hear is that they are now my nearest dealers, as the one in Maidstone that had been a Merc dealers since i was a child is now Mazda, and the outfit that has taken over from them does not stock anything.
The end result to this sorry saga, i walked out in disgust at "job's worths" total intransigence, and will NEVER deal with these morons again.
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