Job's worths

Discussion in 'General Discussion' started by Dave Elcome, Nov 1, 2002.

  1. Dave Elcome

    Dave Elcome Hardcore MB Enthusiast

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    I have just returned home from my nearest dealer, Medway Mercedes, and have found myself very frustrated. It is not my way to "name and shame", but on this occasion i am going to.

    I went over there to order a new ignition barrel, keyed to my original key,  as the existing one is sometimes a bit sticky, and bearing in mind Andy's warnings on this part in the past, i decided to nip it in the bug before disaster struck.

    So off i went to the dealer, armed with the knowledge that they would need ID as i had had a new barrel for my previous W124.

    At the parts counter i am confronted with said "job's worth", who knows me!! i told him that i needed to order a new ignition barrel, and without prompting i gave him my chassis number, insurance certificate with reg number on it, picture type driving licence, and my Police warrant card, this as well as the vehicle being parked right outside the building with my wife in it.

    His answer, "i need to see the log book", no amount of negotiating, pleeding, or general appeals to his common sense would budge him from this stance.

    Now i ask you, would i reallly have gone there in a car registered to me, given him MY chassis number, and every personal detail that i posses, just in order to obtain an original lock barrel for MY car, only to fit it to someone else's car, in order to steal it?? WHAT PLANET DO THESE PEOPLE COME FROM??

    As i have previously said, this guy at the parts counter knows me, my details are with the service department, as the car had some warranty work done by them only a few months ago. (This was another story of ineptitude that i could bore you for hours over).

    The real pity hear is that they are now my nearest dealers, as the one in Maidstone that had been a Merc dealers since i was a child is now Mazda, and the outfit that has taken over from them does not stock anything.

    The end result to this sorry saga, i walked out in disgust at "job's worths" total intransigence, and will NEVER deal with these morons again.
     
  2. GrahamC230K

    GrahamC230K MB Club Veteran

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    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote (Dave Elcome @ Nov. 01 2002,11:52)</td></tr><tr><td id="QUOTE">At the parts counter i am confronted with said &quot;job's worth&quot;, who knows me!! i told him that i needed to order a new ignition barrel, and without prompting i gave him my chassis number, insurance certificate with reg number on it, picture type driving licence, and my Police warrant card, this as well as the vehicle being parked right outside the building with my wife in it.

    His answer, &quot;i need to see the log book&quot;, no amount of negotiating, pleeding, or general appeals to his common sense would budge him from this stance.</td></tr></table><span id='postcolor'>
    I understand your complaint.

    I had to go through similar, when I ordered a new key having bought the car used, with one key missing.

    Being efficient I had sent my paper work off to register the car to me, so I only had a photocopied document, a cover note and my photo driving license.

    Given that I had the car with me and paid with a Credit Card also in my name, and also had proof of purhcase, the parts assistant processed my order without a hitch. I was very impressed.

    Perhaps the dealer is cracking down, or was hesitant to bend the rules as you were known to be a Police Officer?
     
  3. GrahamC230K

    GrahamC230K MB Club Veteran

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    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote </td></tr><tr><td id="QUOTE">His answer, &quot;i need to see the log book&quot;, no amount of negotiating, pleeding, or general appeals to his common sense would budge him from this stance.

    Now i ask you, would i reallly have gone there in a car registered to me, given him MY chassis number, and every personal detail that i posses, just in order to obtain an original lock barrel for MY car, only to fit it to someone else's car, in order to steal it?? WHAT PLANET DO THESE PEOPLE COME FROM??</td></tr></table><span id='postcolor'>


    I guess cutting a little slack from the rules and using a little common sense and reason would not have hurt.


    I thought you were in favour of the rule book anyway Dave?

    Remember it was you without the correct paperwork, not the maligned parts assistant. &nbsp;<img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>
     
  4. Mark300SL

    Mark300SL 1962-2010. Gone, but not forgotten.

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    Dave

    I have to agree - having just suffered exactly the same experience with Lancasters in Thurrock

    I had my SL outside, and I only have 1 key for the car. It had previously been serviced by them and we were prepared!

    Armed with a 10 minute old service bill, photo licence, PASSPORT, bill of sale, HPi check on that car by the AA, plus the fact that it had her private plate on it - No go <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/sad.gif" border="0" valign="absmiddle" alt=':('>

    The logbook was still at DVLA due to the plate change and under no circumstances - even begging with the manager could get me a key ordered!

    In his defence - the Parts Sales Guy was due in court on the following wednesday for supplying a key without the logbook - and the car got nicked!
    Apparently ID is nothing unless it is tied to the registered keeper of the vehicle. The thief used a set of false documents he went and got a key ordered at the dealers - then nicked the car a few days later!
    The old Bill actually investigated the theft (shock! horror! - nothing personal Dave <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'> ) and have since charged the parts guy!

    The car hasnt been found - no one else has been charged !

    I understand the frustration in trying to get a key now - but maybe I feel sorry for the parts guy too!

    Mark
     
  5. Paul

    Paul Hardcore MB Enthusiast

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    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote (Dave Elcome @ Nov. 01 2002,11:52)</td></tr><tr><td id="QUOTE">I have just returned home from my nearest dealer, Medway Mercedes, and have found myself very frustrated.</td></tr></table><span id='postcolor'>
    All I can say about Medway Mercedes is <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'>  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/crazy.gif" border="0" valign="absmiddle" alt=':crazy:'> .

    I had mine serviced there, once was enough <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/wallbash.gif" border="0" valign="absmiddle" alt=':bash:'> .
     
  6. OP
    OP
    Dave Elcome

    Dave Elcome Hardcore MB Enthusiast

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    Mark.

    I basically heard your story this afternoon when i went to another dealers, this time i was armed with everything, even my passport, if the picture in that is not enough to frighten them into submission, then nothing is!!

    This dealer was Rawson at Tonbridge, the whole ambience of the place is better, for a start you feel welcome!!

    I would just like to point out one thing. I have come across people in my proffession who &quot;expect&quot; favours because of the job they do, i can state catagorically that i am not of the persuasion, when i offered the guy my warrant card, it was merely as a means of ID, &nbsp;after all the guy who signed it to say it is me, &nbsp;went on to become the Commissioner of the Metropolitan Police, what better ID can you get than that?

    You may have seen that i posted the same post on MBOA, the reason being that there are some of us who use both, and some who just use the one forum, i didn't for one second expect that everyone would agree with me entirely, different opinions are what make life interesting, however there were comments from one area that were disapointing, but then given that the guy coughs to owning a BMW, one can only expect the type of response that i got.
     
  7. Guy

    Guy Hardcore MB Enthusiast

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    Dave,

    Sympathy for the frustration.

    But what you were asking him to do might cost him his job.

    He might just have been crap at communicating his reasons for refusing.

    Or maybe he was intransigent because he enjoys the power, or is inarticulate, or thick, or maybe even all three.

    Or maybe you just got up his nose, like we apparently got up yours last night.

    And if your post last night is anything to go by, yours isn't the kind of reaction that encourages the bloke on the receiving end to go into 'helpful' mode and put himself out for you.

    Anyway, hope you get it sorted.  <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'>
     
  8. OP
    OP
    Dave Elcome

    Dave Elcome Hardcore MB Enthusiast

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    Just look at Paul's post, it sums the whole outfit up in a nutshell.
     
  9. Koolvin

    Koolvin Administrator Staff Member

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    I saw a big poster on the parts desk about MB UK's new stringent policy on key issue's

    Dosn't matter if your a cop or not, it doesn't give you the right to flash your warrant card about and expect people to go down on their knees....
     
  10. OP
    OP
    Dave Elcome

    Dave Elcome Hardcore MB Enthusiast

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    Koolvin.

    Learn to read, i didn't for one minute expect anyone to give me preferential treatment, the reason for offering my warrant card was to back up my picture driving licence as ID.

    But i suppose i should be used to comments like yours, given that your only an overgrown boy racer!!

    i've had it with this forum.
     
  11. Koolvin

    Koolvin Administrator Staff Member

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    now now , Tantrums tantrums....

    Nice to see MBOA love you too.

    http://forums.mercedesclub.org.uk/viewtopic.php?t=1845


    Closing topic.

    (btw im 24 not exactly overgrown <img src="http://www.mbclub.co.uk/iB_html/non-cgi/emoticons/wink.gif" border="0" valign="absmiddle" alt=';)'> )
     
  12. OP
    OP
    Dave Elcome

    Dave Elcome Hardcore MB Enthusiast

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    For anyone who is interested, after 11 phone calls, 4 promises of "it will be here next week", personal intervention by the parts manager, an admition of a complete "**** up" in the ordering process, and a faithful promise to ring me to keep me appraised of the situation, (this call never materialised), i fianally collected the ign barrel yesterday:bannana: :bannana: :bannana:

    It gets better, without any prompting they gave me 15% discount, and offered to fit it free of charge, after that how could you get the hump with them?? non of us are perfect, least of all me!!
     
  13. Koolvin

    Koolvin Administrator Staff Member

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    glad to hear it worked out much better than you had anticipated!
     
  14. Paul

    Paul Hardcore MB Enthusiast

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    At last the curtain falls:p :p
     

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