John Emery MBS Exeter

Discussion in 'General Discussion' started by grumps, Sep 7, 2011.

  1. grumps

    grumps New Member

    Messages:
    18
    Joined:
    Feb 17, 2011
    Location:
    devon
    Car:
    190 2.5 16v m3 csl 230e 320cdi
    John Emery service team manager from Mercedes benz of Exeter has now moved to MBS Exeter mercedes,Smart,BMW&Mini specialists after 21 years at the dealer.
    His new role is service manager heading up a team of four fully qualified techys:bannana:
     
  2. CCAALLVVIINN

    CCAALLVVIINN MB Enthusiast

    Messages:
    1,811
    Joined:
    Mar 6, 2007
    Location:
    Sunny Devon
    Car:
    GL 350cdi, W126 300SE, Land Rover 109 2.6
    Lets hope he sorts them out then, I've never been impressed with either outfit!!!!
     
  3. MUGGY

    MUGGY Active Member

    Messages:
    287
    Joined:
    Apr 15, 2008
    Location:
    Exeter, Devon
    Car:
    Audi A8 Sport Executive 3.0tdi
    Really ?

    I've always found Pete and his team at MBS to be excellent and I have been using them for around 7/8 years
     
  4. CCAALLVVIINN

    CCAALLVVIINN MB Enthusiast

    Messages:
    1,811
    Joined:
    Mar 6, 2007
    Location:
    Sunny Devon
    Car:
    GL 350cdi, W126 300SE, Land Rover 109 2.6
    Yes, sadly, I used them on two occasions, once to replace a failed viscous fan coupling on a C36 AMG which was replaced with a brand new failed one, and secondly to repair an electrical issue on a W124 convertible which resulted them very badly refitting the interior.

    Since then I've never used them, but this was about 5 years ago now.
     
  5. reeshenry

    reeshenry New Member

    Messages:
    4
    Joined:
    Jun 28, 2008
    Not impressed with MBS Exeter

    Not impressed with MBS at all.
    Dropped my C200 CDi offf with a problem as after 15-12 miles driving the car is loosing power and has No kick-down (quite a common problem with mercs).

    Informed John that there was a leak from the joint before the first down-pipe.
    MBS took 1.5 hrs for their diagnostic check and recommended

    !. New inlet manifold
    2. New Intercooler

    Then the problems started with strange prices compared to other Specialist and Merc Parts desk, sufficient to say they did not know how to provide me with the best option.
    Ended up changing the manifold with a new Pierburg variable vane drive-motor.

    Long story short, I picked up car without having the Inter-cooler replaced and found within 10 mins that problems existing still with lack of power. and MBS said they test drove the car.

    car limped home and I removed Inter-cooler and had it tested and there was a small leak but nothing to effect power or boost pressure. Also found that the Turbo suction hose was really loose(not their fault I guess). Also removed exhaust sections and found that the Cat was blocked so flushed it out!
    Replaced everything and drove car to prove exhaust and all was well, no hissing noises as Identified after 10 mins of leaving MBS. Sadly car would not rev above this magical 3000 rpm that everyone quotes in their posts. Carried out a throttle reset and hey-presto the throttle works!
    Hopefully I have reset the ECU after the large exhaust leak cause the Low Turbo boost fault code.

    MBS in my opinion charged £100 for a failed diagnostic check and recommended expensive repairs to hopefully fix the problem and boost their takings. The Service manager never had the exhaust leak fixed after asking him twice to check!!
    I will never go back to Exeter as I don't think you get a professional service and the garage is definately not a Specialist! Also, a bolt was missing from a bracket on my new manifold and a clip had been snapped on a harness with tape and tye-wraps used in place, No mention of either on collecting car!
     

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