Just over 2 weeks old and off the road already :(

[rsk21]

For clarity there is nothing wrong with the gearbox, it just has to come out to reach the defective oil seal.

 

[sinewave]

For clarity there is nothing wrong with the gearbox, it just has to come out to reach the defective oil seal.

Spose that depends on how much Oil has leaked out and how long the box has been run with a dangerously low oil level, if at all that is?

 

[Peter DLM]

I don't think it's a gearbox oil seal that's failed.

 

[rsk21]

I don't think it's a gearbox oil seal that's failed.

Correct !

It has to come out for access to the defective seal. There is a technical bulletin on record identifying the fault.

I truth I just want the car back running properly and safely. I don't intend to reject it but I am disappointed and will make this known to MBUK.

 

[alistairgd]

Two weeks, you did GREAT! Mine only managed 2 hours!

 

[Major774]

2 hours!!! What happened?

 

[alistairgd]

2 hours!!! What happened?

This.

 

[MicB]

Correct !

It has to come out for access to the defective seal. There is a technical bulletin on record identifying the fault.

I truth I just want the car back running properly and safely. I don't intend to reject it but I am disappointed and will make this known to MBUK.

My suggestion was not that the car should be rejected at this stage but that you record it as a possible option in the event that the first fix is not totally to your satisfaction and seemingly permanent. No one wants a new car that has had its guts in and out like a......well you know what.

Mic

 

[Spin_bowler]

u have every right to refuse the car.. u r not satisfied, u will at worst loose one months finance payment (if on finance)

think about it.. its a new year. u can re-order or ask for a discount to compensate for lost faith

car mechanics is one thing.. but ching ching is another.. dont loose sight that they do owe u financially aswell as your purchase price was based on faith in the brand and marque.. and knowing that the gearbox bolt is not as per factory will linger in the back of your mind for time.

good luck

Which is precisely the attitude that means nearly every service, retail and hospitality business now seem to train their staff to protect their own rights and safety first before training them to provide decent customer service. It's people wading in screaming and shouting as a first response to any problem, regardless of its size that drives a defensive response and leads to conflict. Behaviour really does breed behaviour, after all.

It seems that in this case the OP is taking a sensible approach and that the dealer is responding in kind. If I were him I would continue as is (i.e 'in collaboration' rather than 'at war' with) to seek a satisfactory outcome making sure that any question of financial loss was picked up en route.

 

[rsk21]

Spoken to MBUK this morning. Echoing the sentiment expressed above the tone was courteous and professional but deflector shields were definitely up.

The focus seemed to be in part on how well the dealer had treated me and the fact that I was not currently in a replacement MB vehicle. I explained that I had said I didn't really need one. The line seemed to be that a replacement vehicle was to ensure no financial loss I.e. I have paid for a vehicle and still have one despite mine being in for work.

As far as my own circumstances are concerned that's a bit of a red herring. I explained that this was less an issue of inconvenience and more one of disappointment and loss of faith.

Next steps are for MBUK to discuss things with the dealer and then to call me back. I may be jumping to conclusions but I suspect that they may well put the hurry up on to the dealer to expedite the process and resolve things ASAP. Personally I want it done properly and thoroughly and don't feel comfortable about a helpful dealer and service manager being pressured from on high. Time will tell I suppose.

 

[LTD]

Will you get another engraved signature on the engine badge from the guy that carried out the repair ?

 

[jaymanek]

Cant believe anyone would even talk about rejection at this point... It really does reflect how we have changed as a society...
No give and take at all.

This is a car with a million pieces, any of which could fail at any time... Thats why we have warranties.

The dealer is dealing with it, let them sort it out in peace...

 

[0ptic]

Will you get another engraved signature on the engine badge from the guy that carried out the repair ?

I bet DM is p1$$3d you beat him to that one.

 

[Dieselman]

I bet DM is p1$$3d you beat him to that one.

Nah, Nicks the badge man...


This bit is more me.

Am going to sleep on it tonight and then contact MBUK tomorrow to see what their view is.

Probably that you wrap the chestnuts in tin foil to stop them burning.

 

[rsk21]

So here's a further, albeit not with much to report, update.


I am a little disappointed in MBUK CS as was expecting a call back from them yesterday confirming what exactly was going to happen to my car, with an agreed return date and details of a replacement vehicle but not a peep so far

 

[Deleted member 65149]

Sorry to hear about your problems and I hope all is sorted fairly soon without too much inconvenience. I wouldn't get too hung up on whether or not fixing the gearbox leaves you with something that's not quite original. It's mechanical so it can go wrong. That's life. Even vastly more expensive gearboxes go wrong in a very short time - just look at some recent F1 cars (although not Ferraris because their gearboxes only go wrong when the management tell them to!)

 

[Ierton]

Cant believe anyone would even talk about rejection at this point... It really does reflect how we have changed as a society...
No give and take at all.

Not sure I agree with that. Personally I'd want a car that had been built with this TSB rectified before it had been driven for peace of mind.

 

[rsk21]

Not sure I agree with that. Personally I'd want a car that had been built with this TSB rectified before it had been driven for peace of mind.

I agree in part.

Rejection is a step too far for what I hope is an easily remediable albeit somewhat disruptive fix.

I am very disappointed and annoyed though that given that the TSB would seem to have been in circulation longer than the car has been in my ownership that this wasn't picked up either at the factory or the supplying dealer.

 

[sinewave]

Why would a faulty seal that's failed after a number of miles be picked up at the factory or a PDi time?

It's obviously not quite seated right or has a manufacturing defect, either way it's been fine till the car has been driven for a number of miles and got fully warmed up.

If MB/AMG went the other way and test ran your 'New' vehicle for a few K before they handed it over just to make sure all is well you'd all be moaning that the vehicle is used and not new!

'kinnel it's a mechanical item with thousands of components, the law of averages dictates these things will happen no matter how much it costs.

 

[Ierton]

Why would a faulty seal that's failed after a number of miles be picked up at the factory or a PDi time?

It's a TSB - therefore it should have been remedied at the factory if it's a new car.

If MB/AMG went the other way and test ran your 'New' vehicle for a few K before they handed it over just to make sure all is well you'd all be moaning that the vehicle is used and not new!

But they do.