I bought the Vito, 4th Feb (private sale), payment across banks in the sellers office trying to use Barclays Mobile App, but it has a max of £2k, not enough. I ring Barclays, put through to Mumbia, checks on checks to confirm it's me and I'm not under duress. I'm happy enough with that as security is important to try and reduce slimy git activity. The payment is made "Is that all sir", "no could you wait untill the seller sees the money in his account please?" Apparently that could take 3 hours, so I explain that I'm 200 miles from home in London and the vehicle is my transport home. I'm transferred to their anti fraud or whatever in Liverpool, more checks, same explanation of situation, the seller sees the money in his acount. Everybody is happy. I drive home, next day I try to use the mobile app, the error code tells me to call 0345 whatever. This puts me through to Mumbia. Checks on checks and through to a lady, for more checks. I explain my frustration as to having to repeat the checks that the automated sytem put me through, so what was the point of them? I explain the app issue. The lady has me doing things with the phone. Presses buttons at her end blah blah, tries this, gets me to try that. An exageration I'm sure but it feels like I've been on the phone for a hour. The questions hint that Barclays are worried there has been fraudulent activity on the account "do you have the car? This being a reasonable hint. After all the fannying the lady then tells me her pc isn't working correctly and she is having trouble resolving this issue. I was less than polite. Stuff it I can't use the app, reloading is the same result, I'll live w/o it. Friday I rushed to the local branch to pay in the road tax refund from the Viano and my Friday / Saturday night heavy pocket change of £67. Parking being a bitch I just missed 'em, that's life, no one's fault. Today I went again. My change was in re-usable sealable bags to correct amounts but needs to be in cash bags, apparently. So I set about tranferring the many bags of change. Cashier asks if there has been fraudulent activity on the account, so I explain "no" and the rest of it. There is some sort of block on the account, surprising really as over the last week I've done online banking with that account to many £hundreds if not a thousand +. She can't accept payments into the account until this is sorted. "What sort of fraud would there be by paying funds into an account?" Mumbled response. "Well it's up to you what you do but this lot isn't going anywhere else." She takes my bank card, same account, I type in the pin and she taps buttons. "I'm parked where I shouldn't be so I need to get off." "Do you want me to stop trying to sort this out?" I am finding it difficult to keep calm by now. "I realise this isn't your fault, but some prat in Liverpool pressing a button isn't my fault either, it's down to Barcalys. I'm sorry if you feel I'm being unreasonable but your Barclays and my point of cantact. Barclays need to learn something of customer service." She is still on the phone and tells me I need to wait, I ask if she hasn't realised I have been waiting. I ask if she has finished with the bank card, her response is that she will need to card till this is finished. "So you are confiscating the card." She disagrees but won't return it. I've been in the bank for 25 minutes, looking at her with a phone to her ear for a fair portion of that. She has 2 paying in slips, one for a cheque, one for the cash. "I'm off do what you want with that lot, post the card when you get around to it." "I can't accept all this." "Do what you want, bye." An online check the money is in the account. A text from Barclays informing how I can check progress of my 'new' bank card. A pointless rant really but I get so peed off at pointless bueurocracy, and some school leaver given the power to cause me extra hassle in call centres at press of a keyboard button. In 8 days none has used my registered number to check this out.