Latest C-Class phone problem

Discussion in 'Electronics' started by addbuyer, Mar 11, 2017.

  1. addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    Guys, help needed with the voice command system please.
    The in-laws have the latest C-Class and have an issue with getting the voice operation for the telephone system to work.
    How do they use the voice command to bring up the phone book to make calls etc?
    On my last C-Class and my current E-Class, I can access the phone book or telephone commands, simply by pressing the voice operation button on the steering wheel and speaking a command, such as 'call name' That switches the screen to telephone mode (irrespective of what the screen display is showing) and I can access the phone book, make calls etc.
    On their car, saying 'call name' does nothing?
    The screen was on sat nav when I tried it this evening and pressing the voice command button just showed all the commands for operating the sat nav only?
    I was loaned the new shape C-Class a couple of week ago which I paired my phone to and I'm sure it worked the same way as the older C-Class?
    Any ideas why it won't recognise telephone commands?
     
  2. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    Do they have the premium plus model?
    If so, they press the voice command button on the steering wheel and say "Call Addbuyer".
    If they don't have PP it works differently. I think you have to press the Phone button on the dash first.
     
    1 person likes this.
  3. OP
    OP
    addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    What do they need to look for to check if it's the premium plus please? It was a show room car and seems well specked. The DVD sat nav takes voice commands!
     
  4. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    TomTom sat nav instead of Garmin, Burmester stereo, and a giant glass sunroof!
     
    1 person likes this.
  5. OP
    OP
    addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    It does seem strange that voice commands for the phone aren't part of even the most basic Bluetooth package? Although it's not a quick trip, best drop the car back to Merc and get the salesman to crawl over it :(
     
  6. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    Yes, I was surprised to find that out too. Do you think your in-laws have got a PP version?
     
  7. BarryWhitt

    BarryWhitt Member

    Messages:
    46
    Joined:
    Feb 28, 2017
    Location:
    North Cambridgeshire
    Car:
    C-Class 200 Sport Premium
    Get the vin number of the car and put it in HERE and you will see exactly what specs the car has.

    CaptainChaos my C-Class 200 Sport Premium (not plus) comes with a giant glass sunroof as well.
     
    1 person likes this.
  8. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    Which sat nav do you have? Can you voice dial straight from the steering wheel?
    I'm not sure what comes with what pack. :dk:
     
  9. OP
    OP
    addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    They can certainly use the voice commands for the sat nav via the steering wheel voice activation button
     
  10. OP
    OP
    addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    Think that might be a bit technical for them :rolleyes: I've ask why she hasn't read the manual and it's because it's like understanding Chinese, which I do agree with for certain parts
     
  11. BarryWhitt

    BarryWhitt Member

    Messages:
    46
    Joined:
    Feb 28, 2017
    Location:
    North Cambridgeshire
    Car:
    C-Class 200 Sport Premium
    I meant for you to do it and see what spec they have just ask them the vin number from their V5. :D

    You can then tell them whether they have telephone voice command or not as the book covers all C classes and accessories so they may think because it's in the book they should have it.

    If they have got it and it doesn't work it's a drive back to the dealers.
     
  12. OP
    OP
    addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    Don't think they would have the V5 yet, they only took delivery last week.
    :dk:
     
  13. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    Chassis number is on the driver's door jamb and passenger windscreen (under the wiper).
     
  14. BarryWhitt

    BarryWhitt Member

    Messages:
    46
    Joined:
    Feb 28, 2017
    Location:
    North Cambridgeshire
    Car:
    C-Class 200 Sport Premium
    Mine was registered on 3rd march and my V5 came on 8th. It will be on their invoice/order whether it's a pp or just premium. My premium has satnav voice demand but for telephone it's touchpad or controller.
     
  15. BarryWhitt

    BarryWhitt Member

    Messages:
    46
    Joined:
    Feb 28, 2017
    Location:
    North Cambridgeshire
    Car:
    C-Class 200 Sport Premium
    I have the Garmin with voice commands but no voice commands for the phone.
     
  16. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    That make sense. Cars with the TomTom based nav have the voice dialling.
     
  17. OP
    OP
    addbuyer

    addbuyer Active Member

    Messages:
    327
    Joined:
    May 17, 2015
    Car:
    Panamera Turbo S
    Just heard that they took the car back to Merc today and it doesn't support voice commands for the phone. Unbelievable in this day and age guys that it's not a standard feature.
    Thanks for all your input though
     
  18. CaptainChaos

    CaptainChaos Active Member

    Messages:
    989
    Joined:
    Jul 4, 2016
    Location:
    Yorkshire
    Car:
    C350e PP Estate
    That's a shame for them. It is weird logic though. Voice control of a phone is much more use than voice control of a satnav.
     

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