Simon_M
MB Enthusiast
Picture the hypothetical scene.
Car is one year old from new and the leather gearknob is wearing badly. While I do wear a wedding ring, it is smooth and the car is an auto so it is not like I am using the gearknob that much. The steering wheel and door handles still look like new, as I would expect.
Car was with the dealer when only 1 month old to have an iPod kit fitted and mysteriously came back with a very shiny gearknob and a cut to the leather of the COMAND surround. The fixed the cut and with a bit of leather cleaner I thought all looked OK.
12 months on and the gearknob looks about 800 years old, so when the car was in for it's first service I raise the issue.
The dealer said they had taken pictures and passed it onto the warranty department for approval. A few days later I get a phone message (no name given) from said dealer to say the new gearknob as been ordered and should be in within a few days. Job done.
2 weeks later I chase them - "wear and tear is not covered sir". I don't care, you have told me it is sorted and you have ordered a new gearknob - where is it?
"We have no record of it ever being approved" - well that is a shame for you I still have a voicemail message saying you have ordered me a new one.
"We cannot find the photos, can you bring the car in so we can take some pictures and send them to the warranty department".
I was on a train so I did not go mental, but while I prepare to unleash hell I just wondered what other people think?
I can probably buy a new knob for £50 but they have now angered me imensley
Car is one year old from new and the leather gearknob is wearing badly. While I do wear a wedding ring, it is smooth and the car is an auto so it is not like I am using the gearknob that much. The steering wheel and door handles still look like new, as I would expect.
Car was with the dealer when only 1 month old to have an iPod kit fitted and mysteriously came back with a very shiny gearknob and a cut to the leather of the COMAND surround. The fixed the cut and with a bit of leather cleaner I thought all looked OK.
12 months on and the gearknob looks about 800 years old, so when the car was in for it's first service I raise the issue.
The dealer said they had taken pictures and passed it onto the warranty department for approval. A few days later I get a phone message (no name given) from said dealer to say the new gearknob as been ordered and should be in within a few days. Job done.
2 weeks later I chase them - "wear and tear is not covered sir". I don't care, you have told me it is sorted and you have ordered a new gearknob - where is it?
"We have no record of it ever being approved" - well that is a shame for you I still have a voicemail message saying you have ordered me a new one.
"We cannot find the photos, can you bring the car in so we can take some pictures and send them to the warranty department".
I was on a train so I did not go mental, but while I prepare to unleash hell I just wondered what other people think?
I can probably buy a new knob for £50 but they have now angered me imensley