When I went to my dealers yesterday to negotiate my new car delivery he told me a sorry tale. He had a phone call from a man anxious to find a new E320CDI from stock. Evidently this man had placed an order, with a deposit, with a "Leicester Dealer" for a E320CDI some months ago. On Monday this week the dealer rang him to tell him that the car had arrived. Good said the man I'll collect it on Saturday. Can't you come any earlier than that said the Dealer . No said the man. The outcome was the Dealer SOLD the car to someone else. How's that for Customer Relations. My dealer was gobsmacked. By the way they are on a 9 months waiting list now.