Lexmark all in one printer A1 service

[k.dawson1]

It's not often we can sit down and tell a story about great customer service these days, but I have one.
I bought my Lexmark Pro 805 printer about 3.5 years ago now, about 8 months old the print head developed a fault, I called Lexmark and within a week a new print head arrived at my house, from then on no problems.
I have to say on the front of the printer it says 5 Year Guarantee.
The printer started to make some strange and very worrying noises yesterday, called the number up and spoke with a chap in the Philippines, after about 10 minutes of the normal download this update etc., he told me that he felt the machine was in serious trouble (his words).
To my amazement he told me a new printer would be with me in 4 to 7 days with a spare print head.
Now that’s what I call service, WELL DONE LEXMARK

 

[davidjpowell]

Dymo are similar.

My mother one one in a raffle years ago. It's not supported in Windows8.

Dymo sent her a new one free of charge.

 

[Dieselman]

inkjet printers are so cheap to manufacture it's not worth repairing them and in addition they generate 5 times their cost, per year, in ink usage, so the manufacturer will send a replacement to keep you buying their inks.