Logitech

[glojo]

I am a great believer in saying when I receive good service.

Last year I purchased a very nice Logitech Laser G9 mouse, brilliant piece of equipment but last week it kept shorting out so I contacted Logitech support.

They asked me for the serial number and proof of purchase to assist them in considering a replacement. Unfortunately I had lost the documentation and be blowed if I could find any serial numbers. I e-mailed back and thanked them for their assistance but I had lost the documentation. I then said that I would buy another mouse and thanked them for their help. Two hours later I received an e-mail that told me to write down the enclosed numbers on a white piece of paper and then photograph my mouse alongside the numbers.

I did that and two days later I received a brand new 'in the box' Laser G9 mouse that had been sent from Germany via UPS!

I am impressed hence this post

 

[robert.saunders]

Two hours later I received an e-mail that told me to write down the enclosed numbers on a white piece of paper and then photograph my mouse alongside the numbers.

I did that and two days later I received a brand new 'in the box' Laser G9 mouse that had been sent from Germany via UPS!

I am impressed hence this post

Fantastic to see good service; but I am baffled, what was the number/photo thing all about

 

[davidjpowell]

I would imagine that they are making sure that John took a photo of his mouse rather than one off the net.

I too was delivered a mouse last weekend. Unfortunately this was a live version, which the cat had collected!

 

[robert.saunders]

I would imagine that they are making sure that John took a photo of his mouse rather than one off the net.

aah yes, of course

doh!

 

[glojo]

aah yes, of course

doh!

Wake up

They gave me a numer..

eg 12347

I then had to write that number onto a piece of white paper and then take a picture of my mouse alongside it.

I doubt David could have kept his live one stationary for the picture

I know our clever folks could have used Photoshop or any other suitable software, but I was VERY impressed and did not have to send the old item back.

I wish I could take the old one apart and replace the cable as they are a good rodent

 

[MrT]

Logitech support is excellent, I had a wireless keyboard/mouse kit that was a few years old and packed up, warranty was 5 years I believe. They shipped a brand new updated replacement and advised me to bin the old one - the mouse still worked so had a free wireless mouse in effect.

Also availed myself of Belkins lifetime warranty which was also a good experience and Targus, whose claim procedures were a bit more tortuous but got the job done in the end.

 

[IanA2]

I too have a fair amount of Logitech stuff....very good it is too

 

[Beetnik]

Also availed myself of Belkins lifetime warranty which was also a good experience ...

Had a lightening strike a couple of years ago which took out all our comms. Belkin replaced their equipment under their lifetime guarantee. Excellent result and the outcome is I now buy Belkin whenever possible so you may say it's good business practice.

 

[andy_k]

we've had great experience with Logitech as well - superb customer service

 

[flango]

And another one here, their kit is excellent and customer service and support second no none, makes a refreshing change these days

 

[crockers]

Talking of customer service .. I once bought a Loewe television in mid '80s. Well about 2001 the remote broke so I wrote to Loewe in Germany asking where I could purchase another in the UK. (This is an almost 20 year old piece of equipement.)

They wrote back stating that the cost is usually around £50 but please find one enclosed with their compliments.....that blew me away.

Pity the tele self destructed itself 3 years later....

 

[Dieselman]

(This is an almost 20 year old piece of equipement.)

Pity the tele self destructed itself 3 years later....

Feeling a bit short changed were you...

 

[Dieselman]

Had a lightening strike a couple of years ago which took out all our comms. Belkin replaced their equipment under their lifetime guarantee. Excellent result and the outcome is I now buy Belkin whenever possible so you may say it's good business practice.

It's really because they don't think. That is clearly damage as opposed to a failure due to manufacturing or design.

HP are the same, they never charge for damage to stuff under warranty or Carepack, simply because they are too lazy to bother.

 

[glojo]

Having read all these messages I am now ordering a nice Logitech Keyboard

 

[MikeL]

I can tell you where the serial number is!

(it is on a label by the USB plug)

By the way, did you know you can buy customized shells on the American website - a great mouse

Mike

 

[MikeL]

Having read all these messages I am now ordering a nice Logitech Keyboard

The illuminated one I hope?

M

 

[Druk]

Had a lightening strike a couple of years ago which took out all our comms. Belkin replaced their equipment under their lifetime guarantee. Excellent result and the outcome is I now buy Belkin whenever possible so you may say it's good business practice.

Got an address to send Belkin stuff back to please? I've got a G+MIMO router that's duff. Got the box but no receipt.

TA.

 

[MrT]

It goes to their address in Northampton ISTR.

You have to raise an RMA request first though:
https://www.belkin.com/support/returns/

 

[glojo]

The illuminated one I hope?

M

Yup,
Hopefully it will be nice and light (I know it is black in colour )

No RMA for Logitech mouse

 

[whizzkid11]

I have about 50 Logitech mice and keyboards sat in my garage.... Guess what they were returns... and I knwo for sure that half of them work - just haven't got round to checking which ones.

I have a couple of the DiNOVO keyboards sets which look cool.... and RMA sticker say mouse button broken, just another set has a diff fault so should have few working sets when I get time.

If anybody needs any logitech keyboards/mice for spares/repair give me a shout.