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Deleted member 126251
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Purchased my car from new and had it serviced at the same dealer for 4 years & 2 x MOT. I do not expect any special treatment. Perhaps that is why I am never disappointed.It was a straw poll, Rory.
And I think the point about expecting a little more customer service is a fair one. I've been going to that dealership for the past 3 years for servicing and I have to say, they have always stacked up less favourably than the BMW dealership I used with previous cars (and still do for Mrs RTR's car).
Some are better than others. I don't see anything wrong in sharing experiences on a forum as a heads up to others. Equally, if I got exemplary service and felt valued I'd be happy to promote that.