MB change extended warranty rules

Discussion in 'General Discussion' started by jjcodex, Jul 10, 2019.

  1. jjcodex

    jjcodex Hardcore MB Enthusiast

    Messages:
    168
    Joined:
    Nov 30, 2008
    Location:
    Exeter
    Car:
    E350cgi W212, SL55 AMG
    Hi all

    I am very disappointed to report that MB have to introduced an age limit on their extended warranties. Swines!

    I have always kept my SL under warranty and latest letter advises me that warranty cannot be renewed due to car age (must be 10 years or under now).

    Very frustrating as they have always been one of the better manufacturers for this.

    To all those with older cars under warranty i suggest your undertake a thorough inspection and maximise any claims whilst you still can!

    With my SL55 that should not be difficult!!!!!!!

    Sucks
     
    C43AMG likes this.
  2. kianok

    kianok Hardcore MB Enthusiast

    Messages:
    1,805
    Joined:
    Feb 12, 2011
    Location:
    Leeds
    Car:
    E220 AMG line premium plus coupe
    Out of interest how has the cost of a warranty fared vs the cost of repairs?
     
  3. OP
    OP
    jjcodex

    jjcodex Hardcore MB Enthusiast

    Messages:
    168
    Joined:
    Nov 30, 2008
    Location:
    Exeter
    Car:
    E350cgi W212, SL55 AMG
    MB paid approximately £8.5k this year in repairs but that was probably exceptional (new supercharger as well as the suspension pump and a few other bits)

    Generally it was the peace of mind I liked as we know the SL can be a little fragile

    I cheer myself up with the knowledge that most of SL issues have been done on my car, but I will miss it!
     
    kianok likes this.
  4. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    3,654
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    Likewise here. Roughly £3k with the C207...mostly in labour with the Air-Con. They also replaced the oilcooler...did the belt at the same time, driveshaft oil seal, and a new alternator.
    The CL600 BT cost them a great deal more.
    Still have the Tier 1 on the E500...C207.
     
    jjcodex likes this.
  5. Fady

    Fady Hardcore MB Enthusiast

    Messages:
    383
    Joined:
    Sep 9, 2005
    Car:
    E350 CDI Sport S212 Estate & BMW 430d xDrive & Toyota MR2 Roadster
    Answers above on payout but not relative to the cost of warranty? Not meaning to be facetious but is akin to a gambler only telling you about those times when the horse he backed came in.

    Warranties are just another form of insurance policy and those who calculate the premiums collectively need to ensure that they pay out less than they collect since business is about making a profit. And that's after overheads such as admin costs and staff wages have been accounted for. Obviously they have revisited the calculation and further factored in a car's age.

    OP mentions peace of mind which is what you are actually buying with the product.
     
    SW18 likes this.
  6. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    3,654
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    The 1st 12 months is in the cost of car purchased under the approved used.
    The 2nd year for the CL was £1000 plus change.
    The 2nd year for the E500 C207 was £1200, in my case well worth it for the peace of mind, and money saved.
     
    Tan likes this.
  7. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    3,654
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    The 1st 12 months is in the cost of car purchased under the approved used.
    The 2nd year for the CL was £1000 plus change.
    The 2nd year for the E500 C207 was £1200, in my case well worth it for the peace of mind, and money saved.
     
    DSM10000 likes this.
  8. RedGull

    RedGull Hardcore MB Enthusiast

    Messages:
    295
    Joined:
    Jan 23, 2019
    Location:
    East Sussex
    Car:
    C250
    People claim more than they put in and there’s you answer!, that’s why they are doing it
     
  9. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    3,654
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    Sorry ..Not sure i understand that.
     
  10. Monkeylegend

    Monkeylegend Hardcore MB Enthusiast

    Messages:
    1,028
    Joined:
    May 18, 2011
    Car:
    2011 E Class 220CDi, 2004 SL350
    Not everybody though. there must be many who don't claim for warranties to be offered at any price point. I suspect they don't offer them at an overall loss, doesn't make good business sense. Unless it is an attempt to keep cars in the Mercedes network and acts as a loss leader.
     
  11. PaulXC

    PaulXC Hardcore MB Enthusiast

    Messages:
    344
    Joined:
    May 25, 2012
    Location:
    North West
    Car:
    2018 E220d S213 ||| 2012 E500 4.7 V8 Bi-Turbo Cabrio ||| 2017 VW Polo 1.2Tsi
    Just looking at this as mine Tier 1 expires next month.

    This is on a 2102 4.7 biTurbo E500 Cabrio. Car has only done 24,000 miles to date.

    I bought the car at 4.5 years old with 12,000 miles on it & full MBSH.

    First year of extended warranty cost me £930
    Second year was £650
    Have been quoted £499 of this coming year.

    I note that I no longer get MOT failure cover and it only covers for 60 days use on mainland Europe now.

    I think £499 is worth it for peace of mind.
     
    Neiltodd and ash59fifty-uk like this.
  12. Gbrowncls55

    Gbrowncls55 Hardcore MB Enthusiast

    Messages:
    879
    Joined:
    Sep 11, 2016
    Location:
    Surrey
    Car:
    CLS55 AMG 06, SL350 06, 996 cab, all current. Gone : E500 W211, 2x M5s and far,far too many 911s
    Had my E500 (w211) on tier 1 for 6 years at about £1000 pa. Claims over the period totalled around £2100. So big profit for insurance company. Yes you do it for peace of mind. Stopped when it passed 100k and could only have tier2. Now sold and no warranty on the cls55 which I have had for three years .
     
  13. ToeKnee

    ToeKnee Hardcore MB Enthusiast

    Messages:
    555
    Joined:
    Aug 14, 2016
    Location:
    leicestershire
    Car:
    R230 SL500 in teal blue, R231 SL500 in black. Vauxhall insignia diesel
    Just looked at warranty from Mercedes for my R231 SL500, for one year = £1850, or for two years =£3650! Think I'll give it a miss......
     
  14. ash59fifty-uk

    ash59fifty-uk Hardcore MB Enthusiast

    Messages:
    3,573
    Joined:
    Aug 9, 2015
    Location:
    The shire
    Car:
    W204 C63, Ford Transit
    Just looked at it for mine... £2850 for one year, £5200 for 24 months ;)
     
  15. OP
    OP
    jjcodex

    jjcodex Hardcore MB Enthusiast

    Messages:
    168
    Joined:
    Nov 30, 2008
    Location:
    Exeter
    Car:
    E350cgi W212, SL55 AMG
    They have definitely sussed the AMG uplift haven’t they.

    To be fair I have only had this one for a couple of years so they have perversely prevented me from getting back to break even on their behalf (in that they have spent a lot and I would have continued to renew and eventually it wouldn’t have likely evened out).

    I always liked the peace of mind, but as several have stated if you add it up over a long period of time it can be a harder decision.
     
  16. Smart320

    Smart320 Hardcore MB Enthusiast

    Messages:
    2,074
    Joined:
    Feb 10, 2017
    Location:
    Carmarthen
    Car:
    R172 SLK 55AMG , Toyota RAV4 3 dr
    Just realising how much the 2 year T1 warranty was worth when I bought my used SLK in February.
    I estimated about £1k a year at the time, obviously worth much more now
     
  17. richard

    richard Authorised Forum Sponsor Authorised Forum Sponsor

    Messages:
    6,123
    Joined:
    Jun 10, 2002
    Location:
    Berkshire, UK
    Car:
    MY04 SL55, MY18 GLC63s
    Don't let the warranty expire .. if you put a warranty on a car without one it costs more as some people will do this when something needs repairing ...

    R
     
  18. AJV

    AJV New Member

    Messages:
    5
    Joined:
    Feb 19, 2015
    Car:
    E-Coupe
    Explains the notice I rec'd for my CLK 280, 2007. "Your car is too old and or has too much mileage" It has full a MBSH, has only done 60,000 & had Tier 1 warranty cover it's whole life, so very disappointing from a customer satisfaction perspective. Apart from banking the money any other suggestions from a peace of mind perspective, any other decent warranty providers out there?
     
    Neiltodd likes this.
  19. DrFeelgood

    DrFeelgood MB Club Veteran

    Messages:
    8,594
    Joined:
    Nov 10, 2005
    Car:
    BMW 740Li
    It's a shame that Tesco no longer offer car warranties, I raped their policy on my S class back in 2008.
     
  20. bob6600

    bob6600 MB Club Veteran

    Messages:
    5,579
    Joined:
    Jan 3, 2013
    Car:
    AUDI S8 V10, S210 E320 CDI (R.I.P.)
    I think the maximum is 12 years (most companies state 10 years)
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.