MB Colindale Warrantee repairs

Ralph

Active Member
Joined
Jul 1, 2003
Messages
128
Location
London
Car
CLK320 W209
How to trash a car.
They had the car 8 days for warrantee work, and returned it with these aditional faults (see photos). BODGERS!!!!

I gave it to them with a list on the passenger seat (which they claim to have lost) of about 18 faults. I also faxed them the list (which they claim to have lost).

Previously on 2 other occasions I have also given them a list of faults (which they lost), 1 of which I also faxed to them (which they also claim to have lost.)

I faxed them ALL the correspondence on Friday, asking them to confirm receipt (which they haven't).

They returned my previously clean car filthy. Saying it will have to be returned again as much of the work hasn't been done.

I'm fed up with them. I think it's heading for my solicitor.
 

Attachments

  • OS Door(closed) above lock (Small) (WinCE).JPG
    OS Door(closed) above lock (Small) (WinCE).JPG
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Ralph

Active Member
Joined
Jul 1, 2003
Messages
128
Location
London
Car
CLK320 W209
Not sure why the 3 JPG images aren't showing. It says they are attached.
 

Shude

Hardcore MB Enthusiast
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Jun 1, 2002
Messages
13,882
Location
Cheshire
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CLK55 AMG
Ralph said:
Not sure why the 3 JPG images aren't showing. It says they are attached.
If you attach one pic per post they work fine. I don't know why it won't show them if you have more than one. "Undocumented design feature" maybe :)
 
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Ralph

Active Member
Joined
Jul 1, 2003
Messages
128
Location
London
Car
CLK320 W209
Do you suggest MB UK or MB Stuttgart? Have tried both.

MB UK, quote "we are extremely sorry that your experience of MB has not met your expectations... contacted retailer [THEMSELVES!!!] ... investigate.... 5 days [9th July]... patience.... Will write again... when we are satisfied...

MB Stuttgart. Not even an acknowledgement.

Glad I wasn't holding my breath.

Have re-attached 1 of the photos as it didn't show. Broken rear offside card catch. As carefully implemented by MB.
 

Attachments

  • OS rear 'door' broken card catch (Small) (WinCE).JPG
    OS rear 'door' broken card catch (Small) (WinCE).JPG
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mercedes lover

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Joined
Dec 16, 2003
Messages
425
Location
London
Car
Ford Mondeo 2.0 TDCI 2003
That garage is something else, they are just terrible. Rudest garage i'v ever been to!
 
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Ralph

Active Member
Joined
Jul 1, 2003
Messages
128
Location
London
Car
CLK320 W209
Guess what. The correspondence I re-faxed them on Friday, YUP, THEY LOST IT.
 

mercedes lover

Active Member
Joined
Dec 16, 2003
Messages
425
Location
London
Car
Ford Mondeo 2.0 TDCI 2003
there real trash, i though how my parents were treated was bad but yours is even worse, they speak to you so bad in thet garage that you feel like going nuts. They told a guy when I was in there that they cant fix his 1 year old S500 because they cant find the fault, he was shouting because he had taken it in over 7 times and they kept giving it back with same fault!
 

NormanB

Active Member
Joined
Oct 26, 2002
Messages
458
Location
Portsmouth UK
Car
W210
I think it might be worth forking out for a solicitors letter, enclosing the aforementioned letters and faxes and seeking satisfaction within say, 28 days or you will get it done elsewhere and bill them. You can seek redress via the small claims court should they refuse to pay.
 

londoner2001

Active Member
Joined
Jun 30, 2004
Messages
97
Forget it, the onyl way you will win is to put the frighteners in them, ring up The Sun, they absolutely love to hear about consumers getting totally lynched as has happened there, they will lveo to do a story on it even better that you have the pictures.
 

Kinky

MB Enthusiast
Joined
Apr 23, 2003
Messages
1,316
Location
Berkshire
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All sorts of odds n sods
And grass them up to What Car too.

And there's always Honest John.
 

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