MB come good on Conti tyres..

[Markymerc]

About 5 months ago 1 of my rear tyres a Conti started to fall to bits being less than 3 yeras old and having about 5mm left on them. The other was also starting to crack. My local MB told me that they would change them (I had to pay for 2 new 1's) and they would send them back to the manufacturers and ask for money back. they told me that I would get a letter through the post informing me of what's what in a few weeks from the manufacturers. Well a few weeks came and went so I went back to MB who said they would chase it. After serveral calls to MB over a few months I made 1 last call last week and asked to be called back as they were busy. I rang 4 days in a row no one ever got back to me so I decided that I would go in this week in person to find out what's going on and why no one ever called back. Well I got a call first thing this morning from MB service manager who apologised for not getting back to me sooner but it turns out that they sent the wrong tyres back and threw mine away!! Before I had chance to say anything he said as it's their fault would it be ok if they supplied and fitted new tyres the next time I need some free of charge?? My answer was ok if you insist you can change my front tyres to match the rears so next Monday I am having new front tyres fitted. Happy days.....................

 

[Deleted member 65149]

Good result

 

[kjl]

I cannot understand why they couldn't refund the money you had already paid for the rear tyres especially as the front tyres are about two thirds the cost of the rears. Not a good deal in my book.

 

[markjay]

Also not very clever way to run a workshop....

 

[Markymerc]

Either way I would of needed new tyres pretty soon, 4 tyres for the price of 2 is not a bad deal in my book for a few phones calls. They even price matched the quote I got on the internet for the rears saving £100 on their price. Bit of customer care goes a long way. They could of just fobbed me off but didn't. I said I wanted the fronts doing after they had offered to do my rears next time.

 

[E55jay]

Good deal! You could of ended up with nothing but another bill!