So I got a very jolly, hand written, postcard a few weeks ago from MB Direct Birmingham asking me how I was getting on with my car and, maybe, now I've had it 3 years, I might be thinking about changing it. It concluded that they would call me a in few days for a chat. Did they call? Of course not. Why on earth go to such trouble and then not follow up? It's not even as if I could call the person who sent the card, as their name is illegible.