Thanks @rf065 for adding that information. I guess this is the trouble with electronic communications, it's hard to judge the tone, context etc of what someone is trying to say, and in default, it's easy to make an assumption.
Manners don't cost a thing, a simple acknowledgment from the BMW garage you speak of to say they're currently engaged with others or they'll be with you shortly could have made all the difference.
Manners don't cost a thing, a simple acknowledgment from the BMW garage you speak of to say they're currently engaged with others or they'll be with you shortly could have made all the difference.