MBUK Customer Services

Discussion in 'General Discussion' started by portzy, Jul 30, 2008.

  1. portzy

    portzy Hardcore MB Enthusiast

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    Location:
    Ulrome, Driffield, East Yorkshire.
    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    Just a quickie. Anyone know if the current head guy at the above is this one that I have been advised of?

    Wilfred Steffen
    Directors Office.
    Mercedes-Benz UK.
    Delaware Drive.
    Tongwell.
    Milton Keynes.
    MK15 8BA.

    Thanks.

    Portzy.
     
  2. vijilants

    vijilants Hardcore MB Enthusiast

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    He was last year when I had to correspond with him
     
  3. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

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    Thanks, so the spelling is correct?, what was he like?

    Cheers.
    Portzy.
     
  4. kikkthecat

    kikkthecat Hardcore MB Enthusiast

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    You having problems with Stratstones Dave ?
     
  5. Dieselman

    Dieselman Banned

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    I thought your problems were finished...

    I would phone MB and ask for a current contact name.
     
  6. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

    Messages:
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    Location:
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    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    A bit of both mainly Ray but 99% MBUK customer services in the Netherlands, the Stratstone bit I can forgive to an extent as it was a wrong part delivered scenario but I have just been fobbed off, (or rather an attempted fobbing off as I was having none of it), by MB's customer services.

    Portzy.
     
  7. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

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    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    So did I but they have re-surfaced again after a few months of bliss. The guy above is the one I was given although, having doubted it at first, desilva has confirmed him as being the one.

    Cheers.

    Portzy.
     
  8. billy_whizz

    billy_whizz Hardcore MB Enthusiast

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    Yes Wilfried is still in charge. Send a letter to MBUK Directors office and they will sort it out (contact name is Michael Ambrosio or Kaska Bull)
     
  9. vijilants

    vijilants Hardcore MB Enthusiast

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    He doesn't deal with anyone directly. I got a call from his secretary and his second in command.
     
  10. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

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    Just noticed, I have addresed him as Wilfred (as in Bramble) and not Wilfried, the letter's in the post now:eek:

    Portzy.
     
  11. Dieselman

    Dieselman Banned

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    And you want help...forget it...
     
  12. billy_whizz

    billy_whizz Hardcore MB Enthusiast

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    Lol, he does actually read all of the letters but obviously doesn't respond to them personally.

    By the way what was your issue?

    Let me know how you get on.
     
  13. Donza

    Donza Hardcore MB Enthusiast

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    x2.

    Biggest bunch of muppets ever. All they do is log complaints and nothing else.

    If you have a problem with a dealer such as Stratsones beware!

    Even when it was proved i was sold a clocked car, they barely pushed the dealership into a resolution. If at all.

    When push came to shove. The problem was escelated to a "senior" member. A bird called Stephanie became quite stroppy, telling me i was being this and that. Her tone became loud.

    And then the incompetent senior management at MB Stratone Bolton, pretty much harrassed me non-stop for their courtesy car. Calling me 40 times. Yes i repeat 40 times in one day.

    Its pass the buck syndrome, and its rife at Stealerships.


    I hung up the phone and got trading standards involved instead.

    Who were more than happy to help!:rock:
     
    Last edited: Jul 30, 2008
  14. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

    Messages:
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    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    I'll pm or mail you a copy if you wouldnt mind, rather than post and prejudice the situation. If you send me your email addy I'll send it when I'm back in work come Tuesday next.

    Portzy.
     
  15. Dieselman

    Dieselman Banned

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    Sounds interesting...
     
  16. billy_whizz

    billy_whizz Hardcore MB Enthusiast

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    No probs but I need a few more posts before I can PM I think?
     
  17. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

    Messages:
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    Joined:
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    Location:
    Ulrome, Driffield, East Yorkshire.
    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    OK, keep on posting and when you hit thirty, which shouldnt be too long, drop me a pm with your email address.

    Portzy.
     
  18. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

    Messages:
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    Joined:
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    Location:
    Ulrome, Driffield, East Yorkshire.
    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    Update.

    Got a call from a lady called Margaret a couple of weeks ago who was very nice and understanding. She said the issue had been escalated (?) so I'm guessing that my correspondence must have arrived with Wilfried and he was'nt to upset by my mis-spelling of his name. To be fair, she calls me every couple of days or so and the upshot is next Thursday my car is getting a full set of new boot/roof seals and plastic trims.

    When all is done, I'm hanging out for an extra years warranty with this, considering since new:-

    Two new radiators.
    Comand re-flashed numerous times (still throws its toys out now and again).
    Two full sets of boot/roof seals (third now).
    Realignment of front bumper and PTS sensors.
    Realignment of rear bumper, lights and PTS sensors.
    At least a dozen rear plastic trims.
    New A/C compressor.

    Does anyone think thats reasonable or not?, not the above problems I mean but asking for (politely but firmly) another years full manufacturers warranty, I just want peace of mind for a while.

    Cheers.
    Portzy.
     
  19. pammy

    pammy MB Club Veteran

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    Dave - I think it's more than reasonable - you have been more than patient and accommodating where Diana has been concerned!!

    Hope all is well with you, Chris and the family

    xx
     
  20. OP
    OP
    portzy

    portzy Hardcore MB Enthusiast

    Messages:
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    Joined:
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    Location:
    Ulrome, Driffield, East Yorkshire.
    Car:
    An SLK R171 with lots of toys and a Golf Plus for fishing.
    Thanks. I thought that too and it wouldnt really cost them anything.

    All is well but we're worn out with all the "childcare" :rolleyes: plus plumbing in two bathrooms + central heating + kitchen etc but its all fun fun fun :D

    Portzy.
     

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