vmaxjude
Member
Hi all. I thought I would let you know about my experience of using 'Merc Only' in Hanwell for some work on my W124 230CE soon after I got it. Unfortunately the brilliant guy I normally use (see separate thread from me today) was busy so I tried this outfit despite the travel involved, as their website seemed impressive. I needed the rear wheel bearings done and a couple of other faults, plus a new wiper blade, and when they looked at the car they advised discs and pads all round, so I had those done too. The total bill was nearly £1200. When I was called to be informed the work was done, the proprietor 'Jack', a middle aged Asian lothario with a badly dyed bouffant hairdo, told me that the ABS light had come on while they were working on the car. Naively and stupidly I accepted it and didn't ask them to investigate further. When I collected the car, they hadn't added the wiper blade to the invoice, so I pointed this out and it was added. When I looked at the blade, it didn't look like it had been changed, so I went back in to complain. The mechanic told me it had, in a rather aggressive manner as if he was challenging me to take it further. I had no evidence. A few weeks later when I got my usual mechanic to investigate the ABS fault, he discovered that the solenoid valve relay from the hydraulic pump was MISSING. He replaced it with one from a W126 SEC, and hey presto, ABS problem solved. I called Merc Only as I was extremely angry, but 'Jack' the lounge lizard just did not want to know. I am convinced this outfit took the relay (there is no other explanation, as the ABS was working fine before the car went in there) and that they also charged me for a wiper blade they did not replace. I WOULD AVOID AT ALL COSTS!!