Just been reading this on the WhatCar website.
I hope MB do get their act together.
Mercedes has vowed to become the number one marque for customer satisfaction by 2006, knocking Lexus off its perch.
Professor Jurgen Hubbert, the Mercedes board member responsible for developing the manufacturer’s line-up over the past 18 years, told What Car? today that the brand was determined to meet customers’ high expectations.
Mercedes has not fared as well as its big rival Lexus in recent customer satisfaction ratings, such as the JD Power Survey. But Hubbert said this was because Mercedes buyers were quicker to complain if faults arose: ‘Customers who have bought a Mercedes expect more – and rightly so.’
Joachim Eberhardt, outgoing president of DaimlerChrysler in the UK, said the company was aiming to steal the top position from Lexus as early as 2006.
Key to the turnaround will be a thorough overhaul of the dealer network with better and more efficient service. Besides offering express 35-minute servicing, which is already available on a limited scale, Mercedes plans to offer next-day servicing across the country by September.
Mercedes is also investigating one-off servicing charges like Mini’s tlc package and BMW’s Concours scheme.
I hope MB do get their act together.
Mercedes has vowed to become the number one marque for customer satisfaction by 2006, knocking Lexus off its perch.
Professor Jurgen Hubbert, the Mercedes board member responsible for developing the manufacturer’s line-up over the past 18 years, told What Car? today that the brand was determined to meet customers’ high expectations.
Mercedes has not fared as well as its big rival Lexus in recent customer satisfaction ratings, such as the JD Power Survey. But Hubbert said this was because Mercedes buyers were quicker to complain if faults arose: ‘Customers who have bought a Mercedes expect more – and rightly so.’
Joachim Eberhardt, outgoing president of DaimlerChrysler in the UK, said the company was aiming to steal the top position from Lexus as early as 2006.
Key to the turnaround will be a thorough overhaul of the dealer network with better and more efficient service. Besides offering express 35-minute servicing, which is already available on a limited scale, Mercedes plans to offer next-day servicing across the country by September.
Mercedes is also investigating one-off servicing charges like Mini’s tlc package and BMW’s Concours scheme.