james ensor
New Member
- Joined
- Apr 5, 2013
- Messages
- 1
- Car
- Mercedes
Mercedes-Benz Chelse is actually in Wandsworth the other side of Wandsworth Bridge over the Thames in London. it is a company owned outlet so that I expected it to give an honest repair job. On Tuesday after Easter I took in an old Mercedes E class estate. It had been sitting out in a London street and become very damp both inside the cabin and under the bonnet. The wiper ( it has only one) and front electric windows would not work.
This has happenned before and I suspected water and corrosion in the fuse box and perhaps a blown fuse. This is an established weak point of the E Class and I suspect of all Mercedes as I am sure that they all use the same fuse box.
I told them what I believed to be wrong but explained that I had no fuse to replace any blown one. I was made to wait for half an hour and then the workshop manager appeared and saidthis was definitely not a fuse. Something more serious had happenned to the wiring loom. I took this on trust and booked in for a repair two days later.
When i arrived I drove through the gates to find somewhere to park. I was pursued by an East European who shouted through the window that i could not park there. True enough the 100-150 parking spaces were all occupied by new black Mercedes of various models. I was told that these were all customer cars, which I do not believe, as almost all of them had been parked there when I arrived two days earlier.
At reception I booked in leaving the car' by the service bay having refused to allow the East European to drive it away. I was given the name of someone who would liase with me and let me know when the car was fixed. She made me wait 15 minutes before she appeared. But worse was to follow. I rang no fewer than four times as afternoon turned to evening. She never answered her phone and nobody else rang back, I later discovered she had been away on a training class all day.
So I went back to the workshops to find two laughing Africans sitting in my car apparently listening to the radio. I took away the key and went to reception to pay. Suddenly one African appeared and demanded the key to turn off the engine? What a silly fib. He was followed by the same East European who demanded the key in a very rude manner. i refused to give it to him, as I was by now intent on paying and getting out as fast as possible.
After another 10 minutes the manager arrived and said that mechanics had spent 4 hours on the car but they would not charge for this. he said that the fuses were working but they had replaced 4 at £2 each. The labour charged apparently reduced brought the bill to £80.
It must have been obvious to anyone opening the fuse box that this was the origin of the problem. There is corrosion of the metal parts. However Mercedes did not replace this as they keep no spares in stock. I refused to let them keep the car overnight to incur still more charges. As his parting shot the manager told me that the car would soon suffer the same problem, again.
Leave this place to the Russians and Arabs who are so rich that they do not care how much they pay for an incompetent, unresponsive, rude and ludicrously expensive repair.
This has happenned before and I suspected water and corrosion in the fuse box and perhaps a blown fuse. This is an established weak point of the E Class and I suspect of all Mercedes as I am sure that they all use the same fuse box.
I told them what I believed to be wrong but explained that I had no fuse to replace any blown one. I was made to wait for half an hour and then the workshop manager appeared and saidthis was definitely not a fuse. Something more serious had happenned to the wiring loom. I took this on trust and booked in for a repair two days later.
When i arrived I drove through the gates to find somewhere to park. I was pursued by an East European who shouted through the window that i could not park there. True enough the 100-150 parking spaces were all occupied by new black Mercedes of various models. I was told that these were all customer cars, which I do not believe, as almost all of them had been parked there when I arrived two days earlier.
At reception I booked in leaving the car' by the service bay having refused to allow the East European to drive it away. I was given the name of someone who would liase with me and let me know when the car was fixed. She made me wait 15 minutes before she appeared. But worse was to follow. I rang no fewer than four times as afternoon turned to evening. She never answered her phone and nobody else rang back, I later discovered she had been away on a training class all day.
So I went back to the workshops to find two laughing Africans sitting in my car apparently listening to the radio. I took away the key and went to reception to pay. Suddenly one African appeared and demanded the key to turn off the engine? What a silly fib. He was followed by the same East European who demanded the key in a very rude manner. i refused to give it to him, as I was by now intent on paying and getting out as fast as possible.
After another 10 minutes the manager arrived and said that mechanics had spent 4 hours on the car but they would not charge for this. he said that the fuses were working but they had replaced 4 at £2 each. The labour charged apparently reduced brought the bill to £80.
It must have been obvious to anyone opening the fuse box that this was the origin of the problem. There is corrosion of the metal parts. However Mercedes did not replace this as they keep no spares in stock. I refused to let them keep the car overnight to incur still more charges. As his parting shot the manager told me that the car would soon suffer the same problem, again.
Leave this place to the Russians and Arabs who are so rich that they do not care how much they pay for an incompetent, unresponsive, rude and ludicrously expensive repair.
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