Martinjs
Active Member
- Joined
- Jun 9, 2012
- Messages
- 101
- Car
- 2021 C300 AMG Line Night Edition Prem +
I see lots of threads on here about how awful they have been treated by MB.
MB is a successful brand that, despite extremely challenging markets, is continuing to thrive.
So either their products are simply better than any of their direct competitors, (which I don’t think is a supportable argument), or their customer base is more gullible than other parts of the population, equally difficult to accept.
That leads us to a conclusion that they have got the balance between profit and customer satisfaction about right.
I’m sure that there are plenty of specific examples where MB refused to pay for this or the dealer screwed this or that up, we see them every time we visit this site so I am not looking for more examples of poor service. Given the number of customers that MB has, the number of products and the number of opportunities for a screw that there are every day it would be impossible for any manufacturer to have an unblemished record. And of course we tend to make more noise about dissatisfaction than we ever do about satisfaction.
My argument is that they must be getting far more right than wrong otherwise we would all drive/buy BMW’s or Audi’s.
Discuss.
MB is a successful brand that, despite extremely challenging markets, is continuing to thrive.
So either their products are simply better than any of their direct competitors, (which I don’t think is a supportable argument), or their customer base is more gullible than other parts of the population, equally difficult to accept.
That leads us to a conclusion that they have got the balance between profit and customer satisfaction about right.
I’m sure that there are plenty of specific examples where MB refused to pay for this or the dealer screwed this or that up, we see them every time we visit this site so I am not looking for more examples of poor service. Given the number of customers that MB has, the number of products and the number of opportunities for a screw that there are every day it would be impossible for any manufacturer to have an unblemished record. And of course we tend to make more noise about dissatisfaction than we ever do about satisfaction.
My argument is that they must be getting far more right than wrong otherwise we would all drive/buy BMW’s or Audi’s.
Discuss.