I must congratulate these guys on a excellent customer service and parts department.not only are they very eager to please and will give part numbers out no problem,but sometimes even go beyond the call of their duty,this includes the workshop manager.
To give and example,i have recieved great support and advice that i shouldn't ever get rid of my car,and they even tell me where i can the parts cheaper. i had a problem where the ignition and door locks aren't original ones,and as you can only order a spare key by the chassis number,i couldn't get a spare key cut,the gentleman in the parts department spend nearly 2 hours chasing an indepent source where i could get a key cut locally.
Another example,i had a problem where it wouldn't turn off by ignition switch,for no obvious reason,the workshop manager relentlessly over several visits endevoured to find the problem,turned out to be a vacuum pipe connnector(cost 37 pence)................and he never charged me a penny to find it or fit it .
So MB in ferryboat lane,sunderland i salute you and wish all dealerships would follow suit
To give and example,i have recieved great support and advice that i shouldn't ever get rid of my car,and they even tell me where i can the parts cheaper. i had a problem where the ignition and door locks aren't original ones,and as you can only order a spare key by the chassis number,i couldn't get a spare key cut,the gentleman in the parts department spend nearly 2 hours chasing an indepent source where i could get a key cut locally.
Another example,i had a problem where it wouldn't turn off by ignition switch,for no obvious reason,the workshop manager relentlessly over several visits endevoured to find the problem,turned out to be a vacuum pipe connnector(cost 37 pence)................and he never charged me a penny to find it or fit it .
So MB in ferryboat lane,sunderland i salute you and wish all dealerships would follow suit