Mercedes Customer care

Discussion in 'General Discussion' started by hash, Sep 27, 2004.

  1. hash

    hash Hardcore MB Enthusiast

    Messages:
    237
    Joined:
    Jan 5, 2003
    Location:
    oxford
    Car:
    Audi A8 08 with lots of toys & volvo XC90
    Hi All we bought a new E211 270 cdi in july through autobytel, the car was supplier by mercedes coventry.

    So far we have had 3 calls from mercedes customer services milton keynes to make sure evertying was okay and were we we still happy!!

    As everything was fine said very happy, ony thing i mentioned was i did not get a keyring from the supplying dealer as we did the factory collection.

    In today's post a £50 voucher for the mercedes boutique collection wth the promoise of another £50 voucher when we complete the customer survey, even if we slate them!! :)

    are mercedes finally listening??? funny things is my local dealer is mercedes oxford, part of the same group and they are crap............ :mad:


    just goes to show the diffrelnt level of service even within a group

    cheers

    kenny
     
  2. jaymanek

    jaymanek Authorised Forum Sponsor Authorised Forum Sponsor

    Messages:
    16,403
    Joined:
    Nov 29, 2002
    Location:
    Nuneaton Warwickshire
    Car:
    Lots of Mercedes!
    To be honest, i usually get rubbish service at Gerard Mann coventry.

    Guess it depends on who you talk to...
     
  3. gklau

    gklau Hardcore MB Enthusiast

    Messages:
    118
    Joined:
    Apr 24, 2003
    Location:
    Leicester
    Car:
    C180K Avantagarde SE
    I've gotten great after-sales service from Evans of Leicester and from Loughborough
     
  4. Flash

    Flash Hardcore MB Enthusiast

    Messages:
    4,875
    Joined:
    Aug 18, 2003
    Location:
    London
    Car:
    CLS 350 CDI Sport - W218 with Full AMG Styling, Bentley Conti GT

    I found Gerrads Mann Birmingham AStion (Commercial Vehicles) brilliant - bought our Sprinters from them recentkly and theywere excellent and did wicked price too and we were all on first name terms... there was big MB stalership next door to them commercial one down Aston but the car stealership was owned by MB and was not G Mann's...

    Flash
     
  5. glojo

    glojo MB Club Veteran

    Messages:
    14,144
    Joined:
    Sep 15, 2004
    Location:
    Torquay
    Car:
    S211 Sprinter 213CDI, & the new T-class
    Strange :rolleyes: I have not had any survey forms from my dealer. I wonder if it has anything to do with all the minor niggly problems I had when taking delivery of the vehicle?

    Or could it have anything to do with being let down by the salesperson giving me false information? :rolleyes: (I wanted Linguatronic and was told it was NOT an option)

    Or could it be that because of these problems they thought I might not give them a very favourable report???

    Mercedes-Benz has closed a lot of the smaller dealership and to me this was a huge mistake. Here in Torbay BMW have now not got any competition the nearest Mercedes-Benz Dealer being located at Exeter which in summertime is over an hours travelling time away.

    John
     

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