Mercedes do not include AdBlue top up as part of A or B service

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MancRick101

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Joined
Jul 15, 2020
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56
Location
Manchester
Car
E220, 2016
I was under the impression that approved MB dealers included as part of a B service AdBlue top up (I also thought they drained and refilled) but I note that during my last B service they didn’t touch the AdBlue as it came away 50% full, same as when it went in.

I have emailed the dealership to ask and they have replied:

“Ad blue is not included in a service price as it is classed as a consumable just like your fuel.
This is down to the owners responsibility and warning/levels would show on your screen”.

I’m pretty certain that AdBlue is changed / topped up as part of a ‘service plan’, but if you don’t have a service plan and pay as you go, you apparently don’t get any AdBlue as it is a consumable just like diesel.

Just info in case anybody is interested. If you pay for a B (or A) service at a MB dealership, don’t expect your AdBlue to be topped up.
 
I was under the impression that approved MB dealers included as part of a B service AdBlue top up (I also thought they drained and refilled) but I note that during my last B service they didn’t touch the AdBlue as it came away 50% full, same as when it went in.

I have emailed the dealership to ask and they have replied:

“Ad blue is not included in a service price as it is classed as a consumable just like your fuel.
This is down to the owners responsibility and warning/levels would show on your screen”.

I’m pretty certain that AdBlue is changed / topped up as part of a ‘service plan’, but if you don’t have a service plan and pay as you go, you apparently don’t get any AdBlue as it is a consumable just like diesel.

Just info in case anybody is interested. If you pay for a B (or A) service at a MB dealership, don’t expect your AdBlue to be topped up.
Well they Top up screenwash and that’s a consumable that is indicated on the dash .
 
They have topped up mine in the last 2 services I have had with them.

Mine is under a service plan though.
 
I was under the impression that approved MB dealers included as part of a B service AdBlue top up (I also thought they drained and refilled) but I note that during my last B service they didn’t touch the AdBlue as it came away 50% full, same as when it went in.

I have emailed the dealership to ask and they have replied:

“Ad blue is not included in a service price as it is classed as a consumable just like your fuel.
This is down to the owners responsibility and warning/levels would show on your screen”.

I’m pretty certain that AdBlue is changed / topped up as part of a ‘service plan’, but if you don’t have a service plan and pay as you go, you apparently don’t get any AdBlue as it is a consumable just like diesel.

Just info in case anybody is interested. If you pay for a B (or A) service at a MB dealership, don’t expect your AdBlue to be topped up.

When you booked the car in did they mention whether the price you were given included 'addtional items'? Services carried out under a Service Plan include addtional items which I believe includes topping up the AdBlue.
 
Every service I've had on my W205 has included 10 L of adblue.
 
Just info in case anybody is interested. If you pay for a B (or A) service at a MB dealership, don’t expect your AdBlue to be topped up.

My recollection is that when Adblue systems on the C Class became common around a decade ago then there were two factors at work - many customers were unaware of it and availability was an issue. The service top up was alleged at one point to be likely sufficient for many customers such that they wouldn't need to top up until the next service - so many customers would never have to top up themselves.

So this is a hangover from that period.

That said - when dealers cut back on minor details like this then the service actually provided seems to be less special.
 
That’s interesting. Adblue refill is a selectable item on the DSB when doing service logs. Fwiw adblue top up is done on both A and B service at my shop. We treat it the same as screenwash.

So if its a selectable item on the DSB then I would assume it is treated by main dealers as an addtional item and not necessarily covered by the standard cost of a service? When I had diesel Mercs the Adblue was always topped up but I've always had a service plan which covers addtional items.
 
So if its a selectable item on the DSB then I would assume it is treated by main dealers as an addtional item and not necessarily covered by the standard cost of a service? When I had diesel Mercs the Adblue was always topped up but I've always had a service plan which covers addtional items.
Engine oil and filter change are also selectable items, and they’re included on all service plans, so it’s a bit of a grey area in that regard.
 
Read the T and C of the service product.
 
I was always under the impression that at every B service, the Adblue was supposed to be sucked out and replaced with 10 litres of fresh Adblue which would be charged to the customer. Pretty sure I've seen that in print from Mercedes somewhere.
But thinking about it, it would be very easy to not bother doing that, in full knowledge that the adblue will crystalize about 6 months later and you'll be able to repair it for anything up to £2000 each time.
Nice little earner?
 
I was always under the impression that at every B service, the Adblue was supposed to be sucked out and replaced with 10 litres of fresh Adblue which would be charged to the customer. Pretty sure I've seen that in print from Mercedes somewhere.
But thinking about it, it would be very easy to not bother doing that, in full knowledge that the adblue will crystalize about 6 months later and you'll be able to repair it for anything up to £2000 each time.
Nice little earner?

I recall seeing the service bulletin showing the extractor pump etc and I think the interval was 4yrs. Was surprised to see it - it's certainly not done on wife's VW.
 
All the more reason to have it mapped out!
 

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