Mercedes extended warranty

Discussion in 'General Discussion' started by nickgar, May 15, 2019.

  1. nickgar

    nickgar Member

    Messages:
    57
    Joined:
    Feb 21, 2012
    Location:
    Torbay
    Car:
    E 250 CDi Cabriolet AMG Line. 2004 Vespa 200 GT
    Can anyone please confirm if the previous Tier 1, 2 and 3 warranty cover options now been replaced by just a single cover?
     
  2. Skd884

    Skd884 Hardcore MB Enthusiast

    Messages:
    141
    Joined:
    Sep 13, 2017
    Car:
    V8
  3. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    3,215
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    I have a tier 1 warranty on my E500 C207 until the end of September this year. After a quick glance at the above i can see one difference, there could be more. They no longer cover drive shaft oil seals.
    Under the cover i have, these are covered.....i know because i had one changed under warranty.
    I also had the rear aircon fixed and a new oil cooler installed.
     
  4. Crazyfool

    Crazyfool Hardcore MB Enthusiast

    Messages:
    482
    Joined:
    Jul 6, 2014
    Location:
    South
    Car:
    (14) E350 AMG Sport Estate Obsidian Black & (96) 2.6 Audi Convertible Europa Blue
    I renewed mine with the single policy. I couldn’t see any tier structure.
     
  5. bluestreak

    bluestreak Hardcore MB Enthusiast

    Messages:
    373
    Joined:
    Jun 13, 2016
    Location:
    London
    Car:
    2015 E63
    I am pretty sure this is what failed when I had tier 1 warranty and they didn’t entertain the repairs.
     
  6. Greenmanslk

    Greenmanslk Hardcore MB Enthusiast

    Messages:
    783
    Joined:
    Apr 7, 2017
    Car:
    SLK (172)
    It stands to reason the list of exclusions is now longer.

    We all know, if only anecdotally, that MB has been fitting lesser quality parts as part of the cost drive to the bottom of the pricing mass market pool and they don’t want to lose those savings in increases warranty payouts.
     
  7. Greenmanslk

    Greenmanslk Hardcore MB Enthusiast

    Messages:
    783
    Joined:
    Apr 7, 2017
    Car:
    SLK (172)
    i thought about purchasing a warranty for my SLK until I saw the exclusions:

    Bodywork, body seals (including convertible roof, boot, sunroof, doors etc.), fixings and fastenings: nuts/bolts/brackets/studs/clips and springs (other than suspension springs), glass, interior/exterior trim, interior panels, paint, lamp units and wheels.

    and

    Sunroof cables, convertible cables, convertible roof material and straps;


    There also some inconsistences - the sat nav is covered but not "Navigation CDs, DVDs and SD cards" and suspension springs are covered but not "Shock absorbers and suspension struts"
     
  8. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    3,215
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    I had a like problem. I was initially told
    The driveshaft oil seals were not covered and sent an invoice for a tad under £400 including VAT. I paid the invoice and thought nothing more about it.
    Several months later i had a read of the warranty booklet.
    The driveshaft oil seals were in fact covered. The outcome was i was reimbursed by MB.
    They must have read the new warranty booklet and not the old one, mine commenced at the end of September 2018.
     
  9. raspy

    raspy Active Member

    Messages:
    86
    Joined:
    May 4, 2018
    Location:
    london
    Car:
    2015 C350e PP - Torque Monster
    It's Tier 1 only now.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.