- Joined
- Nov 6, 2007
- Messages
- 12,839
- Location
- North Oxfordshire
- Car
- His - Denim Blue A220 AMG Line Premium / Hers - Obsidian Black R172 SLK55
I used Angie's SLK55 last Sunday and while idly checking notifications on my phone yesterday was spooked to see one from the Mercedes Me Adapter App complete with red Warning! banner: "Warning message engine oil level/oil pressure", and an invitation to call the 24hr Hotline or the Dealer. Now, I had no recollection of any cluster messages nor warning lamps while I was driving, so thought I'd better check the car: the oil level was fine, there were no stored messages on the cluster, so I started up the engine (no warning lamps on the instruments) and then ping! , the App alerted me with the message on my phone again.
Now a really quick way to trash an engine is to run it low on oil or with low oil pressure, so there was no way I was going to ignore the warning and I called the dealer. Told them about the issue, including that the oil level is fine and the absence of cluster messages or warning lamps, and was told that they'd make enquiries and get back to me which they now have.
They have determined that there is an issue with the Adapter App erroneously reporting this engine oil level/oil pressure warning. I was told that multiple concerned customers have called their dealers who have subsequently investigated and found no fault with their cars, and that the Mercedes Me Adapter team in Germany are working on a bug fix. As such, there's nothing to be concerned about. Needless to say I now have that information in an email from them, safely stored away.
So nice to know that the technology's reliable and can be trusted
Now a really quick way to trash an engine is to run it low on oil or with low oil pressure, so there was no way I was going to ignore the warning and I called the dealer. Told them about the issue, including that the oil level is fine and the absence of cluster messages or warning lamps, and was told that they'd make enquiries and get back to me which they now have.
They have determined that there is an issue with the Adapter App erroneously reporting this engine oil level/oil pressure warning. I was told that multiple concerned customers have called their dealers who have subsequently investigated and found no fault with their cars, and that the Mercedes Me Adapter team in Germany are working on a bug fix. As such, there's nothing to be concerned about. Needless to say I now have that information in an email from them, safely stored away.
So nice to know that the technology's reliable and can be trusted