Mercedes Me - Address not being received in Car

[MBFirstTimer]

When I send an address from the Mercedes Me App on my iphone it is no longer received. It says address sent but eventually returns an error message. I've tried setting up Mercedes Me in maps but that doesn't work either.

It was working fine up until few weeks ago.

I would be grateful for any ideas, thanks.

 

[Bobby Dazzler]

Is your phone's hotspot enabled, so your car can use it to pick up the destination?

 

[MBFirstTimer]

No, but it wasn't before when it was working.