Mercedes Me Button in Car

[devnull10]

I have a 2019 C Class which has the Mercedes Me button in the car. According to this link:
What is Mercedes-Benz Concierge Service?
I can use it as a "concierge service":

Your personal Mercedes-Benz Concierge can help you make purchases using your credit card, make reservations, or give directions. Different services that can be used for are:

• Dining recommendations, and reservations
• Movie and theatre tickets
• Sporting event tickets
• Concert tickets
• Medical help and safety support (locating a doctor or filling a prescription)
• Research and answer questions
• Airline reservations and ticket purchases
• Reminders for events such as anniversaries, birthdays, meetings, etc…
• Car rental
• Hotel recommendations, and reservations
• Many more!

(The link is US but I'm UK - however I'm presuming it's the same)
Has anyone actually used it for anything like the above?? I really can't imagine pressing the button, speaking to a call rep and saying "can you ring me and remind me to pick up some milk later?". I'd obviously use it if I needed to speak to customer services for anything, but has anyone else actually used it as a true concierge service, and if so, what was your experience?

 

[whitenemesis]

More relevant UK link

Stage Mercedes me

 

[devnull10]

More relevant UK link

Stage Mercedes me

That seems to be more relevant to the app though? Not to the service provided by the in-car button?

 

[philt32]

To be honest I’d try it, they wouldn’t be annoyed if you said you weren’t sure how it works. I did it once with the ‘emergency’ button accidentally (wonder what this does), got a call back back asking if everything was ok[emoji106]


Sent from my iPhone using Tapatalk

 

[devnull10]

I used the emergency button - at the advice of my dealership's booking team! I phoned to ask about booking in for a minor problem and they said they had no space with a courtesy car for weeks, so they said if I press the SOS button and ask for a mobile technician that would be better. I said "Are you sure you mean the SOS button" and they said "yes". I asked again - "are you definitely sure you mean SOS and not the ME button?" - Again, told yes. So I pressed it, and the guy on the other end says "erm... this is for if you need the police or ambulance!".

 

[Srdl]

Mine has three buttons - SOS for emergencies, one with a spanner for maintenance and breakdown issues and a third “i” for customer services.

 

[unimog]

I have used concierge services, I was late for Eurotunnel and couldn't remember if I had flexi ticket so got them to change it for me, and I have also had them book me a hotel in Switzerland when I had broken snow chains one evening.

It is a genuine customer service and they are as professional as the concierge in an expensive hotel, and its saves having a disagreement with the wife whilst she tries to do it...

 

[devnull10]

I presume they were more than happy to do that for you? Do you ask to speak to a concierge team, or do you just ring up and say "can you sort these tickets for me?"