wivenhoe
Active Member
Received the new Mercedes Me terms & conditions. To see what was new, went to log in using my iPad - “Vehicle Data is not available We are already working on this”. This is typical of Mercedes in recent times.
I have had 6 new cars from them previously and wanted another - an E300e to replace my existing E350e. Total disinterest from the same salesman I bought the E350e from - after chasing for 2 weeks, delivery of new car definitely not before next March, would probably be later. Restricted options, virtually all in packs - massage seats, hud, remote parking no longer available. Current PX offer (non negotiable) less than WeBuyAnyCar and not prepared to agree a future value so deal would be an agreed purchase price but who knows what the px value would be. I ‘escalated’ the issue to an incredibly helpful senior manager in the dealership and he came back and confirmed that was the way things were. He did offer me 40% off a new S Class L plug-in though !
Contacted a BMW dealer (in the same group) - I got the precise spec I wanted on a 530e, delivery October, px agreed and held if delivery slips after November. Salesman was great and the ‘buying experience’ couldn’t have been better. Regular emails confirming progress of order and I believe progress is reported right through until delivery. The Merc salesman couldn’t match the discount (£ 11k) in the Beemer deal. The 530e received vastly improved ‘infotainment system’ and electric range in July so I was fearful the discount was for a ‘run out’ but confirmed in writing it is against a build of the all new spec.
I am really sorry to be coming out of a Mercedes - previous new cars were 2 CLK’s, E Class Coupe, CLS, C350e and E350e and each one of them have been great without any problems, but the way things are now I couldn’t buy another one.
I have had 6 new cars from them previously and wanted another - an E300e to replace my existing E350e. Total disinterest from the same salesman I bought the E350e from - after chasing for 2 weeks, delivery of new car definitely not before next March, would probably be later. Restricted options, virtually all in packs - massage seats, hud, remote parking no longer available. Current PX offer (non negotiable) less than WeBuyAnyCar and not prepared to agree a future value so deal would be an agreed purchase price but who knows what the px value would be. I ‘escalated’ the issue to an incredibly helpful senior manager in the dealership and he came back and confirmed that was the way things were. He did offer me 40% off a new S Class L plug-in though !
Contacted a BMW dealer (in the same group) - I got the precise spec I wanted on a 530e, delivery October, px agreed and held if delivery slips after November. Salesman was great and the ‘buying experience’ couldn’t have been better. Regular emails confirming progress of order and I believe progress is reported right through until delivery. The Merc salesman couldn’t match the discount (£ 11k) in the Beemer deal. The 530e received vastly improved ‘infotainment system’ and electric range in July so I was fearful the discount was for a ‘run out’ but confirmed in writing it is against a build of the all new spec.
I am really sorry to be coming out of a Mercedes - previous new cars were 2 CLK’s, E Class Coupe, CLS, C350e and E350e and each one of them have been great without any problems, but the way things are now I couldn’t buy another one.