Hello Everyone,
Need some help. I had a message come up on my ML350 2012. "wintout changing gears consult workshop". I was diring on the motorway, so just continued to drive until I got home. Nex day the message was gone, so drove to work and car was fine. When I got home in the evening just as I was about to park, the car went into neutral and would not get into any gears. Switched the car off and phoned mobilio. They sent RAC the next day as it was not priority. RAC man started the car and everything was fine car was getting into gears no issue. So he asked me to drive it to Mercedes and he followed me behind just to make sure I get there. Dropped it off yesterday at Mercedes, it was also due for service with them tomorrow. Today I get a service message to say service has been done, but nothing on the transmission issue, so I phoned them, and they told me that the transmission just needed software update on one of the ECUs. I'm a little sceptical that a software update would resolve this. The car was driving fine, so why would a new software fix an issue, if the old software was driving the car just fine until recent, nothing else has changed. I hope I'm making sense of this.
I'm yet to pick up the car as they found that both rear springs were broken and quoted me £360 to replace. I agreed to get these replaced but it means another day for the car to be with them, which I don't mind.
My issue is the transmission, does a software update really fix such an issue. I also have to pay £180 for diagnostic, as they told me this when I took the car in, so if it's a software update, I'm hoping they don't charge me for the diagnostic, wishful thinking.
Has anyone ever had this issue and software update fixed it?
Thanks
Need some help. I had a message come up on my ML350 2012. "wintout changing gears consult workshop". I was diring on the motorway, so just continued to drive until I got home. Nex day the message was gone, so drove to work and car was fine. When I got home in the evening just as I was about to park, the car went into neutral and would not get into any gears. Switched the car off and phoned mobilio. They sent RAC the next day as it was not priority. RAC man started the car and everything was fine car was getting into gears no issue. So he asked me to drive it to Mercedes and he followed me behind just to make sure I get there. Dropped it off yesterday at Mercedes, it was also due for service with them tomorrow. Today I get a service message to say service has been done, but nothing on the transmission issue, so I phoned them, and they told me that the transmission just needed software update on one of the ECUs. I'm a little sceptical that a software update would resolve this. The car was driving fine, so why would a new software fix an issue, if the old software was driving the car just fine until recent, nothing else has changed. I hope I'm making sense of this.
I'm yet to pick up the car as they found that both rear springs were broken and quoted me £360 to replace. I agreed to get these replaced but it means another day for the car to be with them, which I don't mind.
My issue is the transmission, does a software update really fix such an issue. I also have to pay £180 for diagnostic, as they told me this when I took the car in, so if it's a software update, I'm hoping they don't charge me for the diagnostic, wishful thinking.
Has anyone ever had this issue and software update fixed it?
Thanks
