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Help.
Returning home from St Moritz yesterday we missed our flight from Zurich to Luton with easyJet. The first train to Chur took about 20 minutes longer than scheduled (no reason given but presumably the weather). This meant we missed our connecting train and the one after that, resulting in us getting to Zurich airport over an hour later than intended. We got to the flight departure gate just after it had closed but well before the plane had left. Despite having our 9 month old baby with us, the staff there wouldn't let us board. So we had to buy new tickets back to the UK, the only route available yesterday being to Heathrow via Brussels at a total cost of £343.85. We arrived at Heathrow very late and had to get a car to take us to Luton to collect our car - at a cost of £100, which we thought was a rip off but we had no practical option.
Our travel insurance covers us for such eventualities, but it says we have to "Get confirmation of the reason for the delay and how long it lasts from the appropriate authority". I don't fancy my chances of much success getting the different Swiss train companies to provide details of why their trains were delayed and how those delays caused the knock on effects to connecting train times.
Has anyone else had any experience of claiming for overseas missed departures caused by public transport delays, and what has been the outcome? Any advice on what I should do, other than adding £443.85 to the already expensive weekend cost?
Returning home from St Moritz yesterday we missed our flight from Zurich to Luton with easyJet. The first train to Chur took about 20 minutes longer than scheduled (no reason given but presumably the weather). This meant we missed our connecting train and the one after that, resulting in us getting to Zurich airport over an hour later than intended. We got to the flight departure gate just after it had closed but well before the plane had left. Despite having our 9 month old baby with us, the staff there wouldn't let us board. So we had to buy new tickets back to the UK, the only route available yesterday being to Heathrow via Brussels at a total cost of £343.85. We arrived at Heathrow very late and had to get a car to take us to Luton to collect our car - at a cost of £100, which we thought was a rip off but we had no practical option.
Our travel insurance covers us for such eventualities, but it says we have to "Get confirmation of the reason for the delay and how long it lasts from the appropriate authority". I don't fancy my chances of much success getting the different Swiss train companies to provide details of why their trains were delayed and how those delays caused the knock on effects to connecting train times.
Has anyone else had any experience of claiming for overseas missed departures caused by public transport delays, and what has been the outcome? Any advice on what I should do, other than adding £443.85 to the already expensive weekend cost?