Mobilolife

Discussion in 'General Discussion' started by benztech, Jul 29, 2008.

  1. benztech

    benztech Member

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    Mobilolife is the roadside assistance program designed to keep you on the move in the event of abreakdown or a technical problem.

    There are several variations of the program, the registration date will decide which variation your are in.

    24/10/98-31/12/03
    There are no requirements to follow, the first four years you can get your car serviced anywhere. When its in its fifth year onwards you have to have you vehicle serviced at mercedes benz and on time ( time/miles -instrument clusted prompted).
    If you miss a service or get a service from any other garage you are kicked out of your entitlement.
    Every time you call up mobilolife you will have to pay a service charge.
    All of the brand responsible breakdowns are covered - your fault breakdowns are only covered for the first four after that you have to pay the service charge.

    1/1/04 - 1/10/04
    The difference being is that for the first two years you can get your car serviced anywhere, after that you have to get your car serviced at MB. If you get your serviced at another garage you CAN get back into mobilolife by having a mobilolife revalidation/re-entry service at your local dealer, you carry on getting your vehicle serviced at MB and you have mobilo cover.
    And all of yourfault breakdowns are only covered for two years.

    1/10/04 - present
    UK registered vehicles only
    You only get 3 years maximum cover not thirty
    The first two years your automatically covered for the third you have to get your service done at MB.
    All of your fault breakdowns are covered.
    You are only covered in the UK.

    The facts - You get your vehicle serviced at MB because they know the vehicles, the warranty, mobilolife and to limit the depreciation when you sell on.

    They know the vehicles and they have the tools - Fact

    The Warranty - BER Regulations

    Mobilolife - You got a one in five chance of getting MB technician who knows the vehicle and will depending on the sort of bloke you get will go the extra mile. If you dont get a technician you get a a recovery truck to take you staight to the main STEALER sorry dealer.
    You are not sure whether you will charged for the call out until the technician comes out and he decides.

    Limit the depreciation - The cars depreciate so fast and to limit this if you sell it private then yes people will be looking for service history from MB but if you trade it in it does not really matter because they just want to sell you a car, they will do a service and stamp the book before they send it out and also provide 1 year warranty or six months.

    So in truth the way i see it and with my vehicles i get the vehicle serviced at MB but just get the basic service done (book stamped) and all they things they report i get done elsewhere (if it does not involve a star diagnostics) Or from another point of view you are getting your vehicle serviced at MB at a premium for your probably much depreciated Mercedes benz what for - the mobilolife cover, why not save money and get the vehicle serviced at a specialists and join the AA for what £100 for a year

    The choice is yours
     
  2. raymont

    raymont Hardcore MB Enthusiast

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    Can’t comment on the accuracy of the first two variations described but the third one (1/10/04 to present) doesn’t seem right.

    ISTR that vehicle is covered for two years and then cover is renewed every time you have a service carried out by a MB service centre up to a max of thirty years.

    Cover is for quite a long list of European countries which amounts to the EU members plus a few others, e.g. Switzerland.
     
  3. OP
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    benztech

    benztech Member

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    There is only three years cover - thats it
    the first two years are covered regardless of servicing requirements there are none and the third is provided if you have had your last service done at MB - after that its pay the service charge
     
  4. OP
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    benztech

    benztech Member

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    Now to think of it i think there is another variation but i cannot comment on that because i dont know about it.
    The service is very guarded to how it works its a grey area say - but they will always take your credit card details so that they can charge you if its a your fault breakdown.
    The requirements are very complicated the dealers do not even understand how it works or whats it requirments are just that you have to get the vehicle serviced by them on time every time.
    I have a good understanding of this very good infact
    I would not give people false information or mess people around with gibbirish to sound smart
     
  5. Dryce

    Dryce MB Club Veteran

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    Bullocks.

    You get your cover extended each time you service with a dealer.

    And there is another variation of Mobilo that came in this year.

    It's complicated. And you're wrong.
     
  6. Dieselman

    Dieselman Banned

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    benztech.
    Can you provide any evidence to back your claims, it doesn't seem right.
     
  7. marcos

    marcos Hardcore MB Enthusiast

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    What you have described for version 3 is certainly not what it states in my handbook.

    Also whenever I had to call Mobilolife with my old W211 I always ended up with an MB technician and they were all very helpfull.
     
  8. Dieselman

    Dieselman Banned

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    benztech.
    Do you work as an Indie.?
     
  9. raymont

    raymont Hardcore MB Enthusiast

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    Why do you think this?. If you do and it's not a wind up. What is the source of this information?

    It flatly contradicts the info in my vehicle documentation, which I am more inclined to believe.

    Suspect this is a discussion not really worth getting into.
     
  10. OP
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    benztech

    benztech Member

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    i used to be a mobilolife technician so i think i know what i am talking about. I t was part of my job to advise people on the policy and to diagnose and repair the vehicles.I do not know about the last variation i left moblolife hours of work where to long etc etc i now run a successful mobile technical service for mercedes i now work for myself as a mobile merc tech.
    And lastly i have worked for merc. for 16 years i am not an anorak.
    I really just thought that it might be of some help and useful info from a good source
     
  11. OP
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    benztech

    benztech Member

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    It also depends on what part of the country your in whether you get a merc. tech. and what time you call and how busy they are when you called, say you got two guys in manchester and you call in, they are both busy with jobs in their plan if they cannot get to you in say less than 2 hours - they send out a recovery truck.
    Also we did not work 24hr - only working day shifts so if you broke down in the night you would get a recovery to the dealer or back to your house for a tech. to come in the morning.
     
  12. DieselE

    DieselE Hardcore MB Enthusiast

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    As I said in the link below, I used Mobilo Life for the first time last week.

    http://www.mbclub.co.uk/forums/showthread.php?t=15922

    My car was first registered in December 2004 so is more than three years old. As soon as they had checked that the car had been serviced at MB within the last two years, the call out was authorised. That does not seem to fit in with three years and that's it.
     
  13. talltimtam

    talltimtam Hardcore MB Enthusiast

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    Right going to throw a spanner in the works here.. just read the MB website http://www2.mercedes-benz.co.uk/con.../home/ownership/roadside_assistance.0002.html

    and there appears to be a differance in the Mobolife service if your car was registered before 1st April 2008 or is in its 5 year of Mobolife compared to cars registered after 1st April 2008.

    Not sure exactly the differances are but doesnt come as a surprise since they started messing about with their other post purchase services such as service plus.

    Anyone know what the differance is as I am relying on it on for my 4 yr W211 and presumed I was as safe as houses and had European cover??
     
  14. Rory

    Rory MB Club Veteran

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    To be honest, it doesn't surprise me that you used to be a Mobilolife technician yet you don't understand the terms and conditions of entitlement. There have been many rpeorts on these forums of Mobilolife people saying drivers weren't entitled to coverage, when in fact they were.

    You're particularly wrong about the 1/10/04 - present time frame. It does not stop at 3yrs. It is also not limited to UK. And as someone else pointed out, even the time window is wrong, as MB changed Mobilolife yet again quite recently.
     
  15. OP
    OP
    benztech

    benztech Member

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    that was the rules we had to follow and thats what we were trained.

    believe it or not

    I tried - nevermind

    If i could only expose it really
     
  16. Rory

    Rory MB Club Veteran

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    I'm sure you meant well, but this is a real bug-bear for us owners - MB has messed around with Mobilolife so much that nobody knows whether they're coming or going!
     
  17. Dieselman

    Dieselman Banned

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    There must be some referrence to T&C's for each policy type.

    IIRC it was Mondiel operating the cover for Mercedes. They are a private company and will look to train their staff to maximise their profits. Their training may not be exactly to the letter of the contractual terms. It happens.
     
  18. Corrado

    Corrado Hardcore MB Enthusiast

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    You're a new member under the anonymity of an internet forum. Go on. Spill those beans;).

    BTW; called Mobilolife about this on a couple of days ago, having seen the post-01/04/08 Ts&Cs on the MB website. They say it's covered for breakdown assistance beyond the warranty period (ususal proviso about MB dealership basic servicing) and are sending the Mobilolife details relevant to the date of purchase of my car.
     
  19. OP
    OP
    benztech

    benztech Member

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    Dieselman- i think thats possibly something to do with it

    What i quoted to you all was in fact from a policies and procedures handbook for mobilolife but your right the grey side of mobilolife was probably something to do with the company mondial who run the program in the uk for merc. also doing bmw,landrover,jaguar and some other small companies.
    Their are alot of loopholes in the system
    There is alot of confusion about whether you are covered or not what i said before is right but as i said i am possibly wrong about 04 onwards as i left the company.
    Ill ask some former colleagues



    I WILL FIND OUT - watch this space
     
  20. jpwilliams

    jpwilliams Hardcore MB Enthusiast

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    Mine is a 2002 manufactured, but Jan 2003 registered W210 E220 cdi est with over 100,000 miles on the clock.
    I travel regularly on the continent so it is helpful to know that I can call on Mobilo life if I need to .I have recently been told that I am covered notwithstanding the fact thay my last two services have been carried out in Spain (by an official MB outlet) and the service before that by an indie in Leicestershire.

    I think that the best approach for anyone who needs to know whether they are covered is to contact Mercedes direct.The contact details I used are as follows;Cheryl Rhodes Case Manager,
    Mercedes-Benz Customer Assistance Centre Maastricht NV,
    Gaetono Martinolaan 10,
    NL-6229
    GS, Maastricht,
    The Netherlands.
    Phone No.0800 1777 7777,
    Email customerservice.uk@cac.mercedes-benz.com

    I hope that this information is of use to members as clearly generic comments although made in good faith cannot be a guarantee as regards individual cases.

    Regards

    JP
     
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