Dear all ,
I need some help , last Wednesday night my GLC was stolen at approximately 04:20 am , police eventually found the car crashed and abandoned not to far from home ; I reported car stolen at 07:20 am ,police only informed me at around 09:30 am that they found the car, gave me an address where the car was kept a police pound awaiting forensic; insurance informed and asked me to inform them when car will be released , I managed to get a friend to drive me to the police pound , where I was informed that the car was not drivable as the front and driver side were completely destroyed and I wouldn’t be able to see the car, no date for the release, I called back the insurance and they started asking questions like if the car has wheels , doors, seats, etc , obviously I mention that I didn’t see the car still the lady insisted in writing that I didn’t answer the question, 5 minutes later I received an email that due to the damage my car would be uneconomical to repair and they instruct coopart to collect the car , now I’m confused as to what should I do? They need my car documents? What kind of payment they do?
anyone here had same situation with write off?
also I have a cherished plate as the car registration what should I do to removed before they scrap the car?
I need some help , last Wednesday night my GLC was stolen at approximately 04:20 am , police eventually found the car crashed and abandoned not to far from home ; I reported car stolen at 07:20 am ,police only informed me at around 09:30 am that they found the car, gave me an address where the car was kept a police pound awaiting forensic; insurance informed and asked me to inform them when car will be released , I managed to get a friend to drive me to the police pound , where I was informed that the car was not drivable as the front and driver side were completely destroyed and I wouldn’t be able to see the car, no date for the release, I called back the insurance and they started asking questions like if the car has wheels , doors, seats, etc , obviously I mention that I didn’t see the car still the lady insisted in writing that I didn’t answer the question, 5 minutes later I received an email that due to the damage my car would be uneconomical to repair and they instruct coopart to collect the car , now I’m confused as to what should I do? They need my car documents? What kind of payment they do?
anyone here had same situation with write off?
also I have a cherished plate as the car registration what should I do to removed before they scrap the car?