- Joined
- Jan 21, 2005
- Messages
- 30,910
- Location
- Mittel England
- Car
- Smart ForFour AMG Black Series Night Edition Premium Plus 125 Powered by Brabus
Someone I know well took their car to local MB dealership, and having picked it up they returned home and noticed that one of the headlamps was badly condensated on the inside. Took days to dry out and left inside of the bi-xenons lens cloudy. Told Sales Manager verbally and Service Manager in an email.
Returns to dealer few weeks later, and asks that they don't wash the car given the previous condensation. Pick the car up and the same headlamp is condensated again (80-90% with water droplets) and other side has some mist (30%), and both fog lamps condensated. All interior windows misted too.
Expressed concern immediately to service advisor - service manager in a meeting - and took photos. Followed up with an email. Assured that they didn't wash the car as instructed, and can't see what it has to do with them.
Not happened at any point during 12 months of ownership except these last two visits to dealer. One of the headlamps was replaced only a few weeks ago at a cost of £1000.
Any idea on what might be causing it, and what the best course of action is?
All help appreciated!!
Returns to dealer few weeks later, and asks that they don't wash the car given the previous condensation. Pick the car up and the same headlamp is condensated again (80-90% with water droplets) and other side has some mist (30%), and both fog lamps condensated. All interior windows misted too.
Expressed concern immediately to service advisor - service manager in a meeting - and took photos. Followed up with an email. Assured that they didn't wash the car as instructed, and can't see what it has to do with them.
Not happened at any point during 12 months of ownership except these last two visits to dealer. One of the headlamps was replaced only a few weeks ago at a cost of £1000.
Any idea on what might be causing it, and what the best course of action is?
All help appreciated!!