Upto this week we have been using a 3tb wd my cloud device to store all our back ups for my company without issue. However, this week it asked for a firmware update, this I did but since then its never come back online and does not show on our network. I have tried all the tricks on the net and have spent stupid hours trying to resolve the issue. Needless to say WD have been useless and just repeat the same old steps that don't work. So Im left with a bricked my cloud drive and two problems. Problem one, how do I retrieve the data from the drive. I have opened it up and removed the hard drive and put it into a dock to access. However, the format must be different as it shows six separate drives none of which can be accessed, I guess perhaps a security feature, but Im not expert. The other problem is what to do going forward for storage. I have looked at some cloud providers namely, mega, google and dropbox. I was attracted to Mega as it encrypts data both on the up and download phase. However the system is a nightmare for reliability with transfers of files stopping uploading part way through. So any advice or help from experts in these fields would be appreciated. Even a simple nudge in the general direction would be good and Im a little frustrated with the situation.