glojo
Hardcore MB Enthusiast
Well we must speak as we find.
I complained to Navteq about the out of date Mercedes-Benz dealership information.
I got the standard 'sales' reply about how they regularly update their data base and it merely takes time for the information to go through the system
Anyway tonight I have just received the following information:
******
Tuesday, May 24, 2005 15:12
Barbara Clark, Consumer Support Specialist
Dear John,
We are pleased to inform you that our investigation of your reported
Driver Feedback has been completed. Here is the actual resolution
from our database tracking system: The NAVTEQ map database has been
checked. The Mercedes-Benz dealership points of interest have been
reviewed. The dealership in Paignton is no longer listed in the
NAVTEQ database. The address of Mercedes-Benz of Exeter, on Matford
Park Road is the same as that shown on the Mercedes-Benz UK website.
The dealership, Mercedes-Benz of Plymouth is placed on Transit Way,
Honicknowle.
We value your feedback, and encourage you to use the Driver Feedback
form anytime you encounter a disparity between the real world road
network and your product's representation of it. We will gladly
investigate your future requests.
Sincerely,
Barbara Clark, Consumer Support Specialist
NAVTEQ
***********************************************
I suppose the moral is that if we want something done then a polite letter of complaint will get things sorted. Even if the dealership information was two years out of date.
They have even got 'Janners' favourite dealership correct
Regards,
John
I complained to Navteq about the out of date Mercedes-Benz dealership information.
I got the standard 'sales' reply about how they regularly update their data base and it merely takes time for the information to go through the system
Anyway tonight I have just received the following information:
******
Tuesday, May 24, 2005 15:12
Barbara Clark, Consumer Support Specialist
Dear John,
We are pleased to inform you that our investigation of your reported
Driver Feedback has been completed. Here is the actual resolution
from our database tracking system: The NAVTEQ map database has been
checked. The Mercedes-Benz dealership points of interest have been
reviewed. The dealership in Paignton is no longer listed in the
NAVTEQ database. The address of Mercedes-Benz of Exeter, on Matford
Park Road is the same as that shown on the Mercedes-Benz UK website.
The dealership, Mercedes-Benz of Plymouth is placed on Transit Way,
Honicknowle.
We value your feedback, and encourage you to use the Driver Feedback
form anytime you encounter a disparity between the real world road
network and your product's representation of it. We will gladly
investigate your future requests.
Sincerely,
Barbara Clark, Consumer Support Specialist
NAVTEQ
***********************************************
I suppose the moral is that if we want something done then a polite letter of complaint will get things sorted. Even if the dealership information was two years out of date.
They have even got 'Janners' favourite dealership correct
Regards,
John
