New C63 Arrives with the wrong interior

[wetfish]

Ordered a C63 from a broker, i changed the spec of the interior, went from black leather to the sand/black but when it arrived it was porcelain/black. the car was delivered to my house on 23rd dec by mercedes. now at this point the delivery guy looked at me like i was kidding! i called the broker who was closed until the new year so i signed for the car (while making a large note on the delivery note) now we have the broker and merc arguing over who's is @ fault. merc have agreed to put this right. so far they have offered to change the interior but this is by a local firm and not mercedes (which i cant say im keen on) , offer 2 was £500 cash and i keep the car (dream on). now they giving me the w/end to decide what i want.... now im not saying i hate what i have got its almost white rather than porcelain and i have 2 children. what is a reasonable conclusion? i know the cost to change is around £1300 by a local firm (merc told me early on in this debacle)

 

[Deleted member 37751]

Have you got any pictures of both interiors to show us, to see how much difference there is?

 

[Dr-Nab]

How are they changing it it? Replacing all the interior? Could be a bit iffy if the local firm get something wrong and whatever issue it causes takes a while to rear its head - but then it should be covered by the MB warranty anyway.

You could keep it as it is and use the money to buy a good leather protector and top the protection up frequenty - you'd have to do that either way because either colour would easily mark or denim stain etc.

 

[jaymanek]

In this case I would reject the car or ask for a much bigger refund.

A local company retrimming the car is never ever going to be as good as factory.

I would want a new car or say £2.5K.

 

[The _Don]

+1 ^

 

[NW_Merc]

So £500 cash your way and you keep the car? If thats the case why not take it?

Black is black after all, they made a mistake but what if what they do isnt up to scratch either.

 

[steve333]

I would have rejected the car at the time of delivery as not supplied as ordered(hard to do when your expecting a new car just before xmas but when you are spending £££'s on a c63 you want it to be as ordered).

 

[nick mercedes]

Ordered a C63 from a broker, i changed the spec of the interior, went from black leather to the sand/black but when it arrived it was porcelain/black.

Did you buy it or is it on lease?

 

[d w124]

I have to agree with Jay here

 

[wetfish]

 

[wetfish]

Your personal C-class with designo.

 

[Dr-Nab]

Porcelain?

Sand

I think if you're looking at practicality then the sand/black option is better as you originally chose but they both look quite nice, might be hard pressed to get any further with MB because you haven't rejected the car

 

[wetfish]

the local firm will change the wings and doors and not the lot. merc have already agreed i could return it if i wanted as its not as ordered. i am tempted to keep it. i did joke i could ask for 5k cash and they did chuckle. i also told them ill have a think but i also would like them to suggest a soltion so we can sort this out on onday one way or another. i did suggest servicing included. the car was bought pcp

 

[Bennyc320]

Have you had a look at the local company's work??? I know of some car company's (skoda and vw) use them on cars that offer a leather interior but don't expect to sell a lot of. I used a company in york to do my fabia vrs seats and they had done all the fabia vrs's ordered with leather, Maybe pop by had have a chat with them, you might be surprised,

 

[nick mercedes]

the car was bought pcp

If it's a hire/lease car, is the colour really a big problem?

In 3 years it will be going back anyway....

 

[The _Don]

He has the option to purchase at the end of the term.

 

[mattc]

if its going to annoy you everytime you get inside for 3 years I would reject the car.

 

[nick mercedes]

He has the option to purchase at the end of the term.

Does anyone ever do that?

Given the glut of C63s that they'll be in 3 years time.....

 

[wetfish]

i didnt want to tie up so much cash, as AMG mentioned more than likely ill buy the car at the end of the term. i reckon ill do 15k miles in 3 years so will be a cheap balloon IMO.

 

[Deleted member 37751]

i didnt want to tie up so much cash, as AMG mentioned more than likely ill buy the car at the end of the term. i reckon ill do 15k miles in 3 years so will be a cheap balloon IMO.

I can see why you went for the 'sand' interior, it looks really good, a lot better than the 'porcelain'.

I'd just give it back to Mercedes and let them put it right.