About 3 months ago we moved into a house which is now approximately 18 months old.
Two weeks ago we had a leak which was coming from the shower in the third floor bathroom which has also caused minor water damage to the floor below.
Having had a site manager and a customer liaison inspector out who both agreed that there is a fault with the pluming the house builder is now refusing to rectify the issue are now calling it a “user error”
We have made a complaint to the NHBC however I’m not holding out much hope that they have any real power.
Anyone with any advice as to how we should try and move forward?
Two weeks ago we had a leak which was coming from the shower in the third floor bathroom which has also caused minor water damage to the floor below.
Having had a site manager and a customer liaison inspector out who both agreed that there is a fault with the pluming the house builder is now refusing to rectify the issue are now calling it a “user error”
We have made a complaint to the NHBC however I’m not holding out much hope that they have any real power.
Anyone with any advice as to how we should try and move forward?