New SLK accident damage

clkelly

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Picked up my new slk on wednesday, absolutley cracking car. Yesterday it was reversed into whilst parked and damage sustained to the front bumper, headlight, day running light and o/s wing. Guy is insured and all that and addmitted liability etc, thing is, how can i make sure the body shop replace damaged parts and do not try to repair them, car is less than 1 week old!!
 

Derek Mc

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By insisting that it is handled by your dealer rather than their approved bodyshop cattle market, would be my advice You cannot be forced into accepting their repairer however if you do, then go see them and interview them personally as you say the car is a week old the repair has to be of Mercedes Benz warrantable and 30 yr corrosion checking quality
 

acej

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clkelly said:
Picked up my new slk on wednesday, absolutley cracking car. Yesterday it was reversed into whilst parked and damage sustained to the front bumper, headlight, day running light and o/s wing. Guy is insured and all that and addmitted liability etc, thing is, how can i make sure the body shop replace damaged parts and do not try to repair them, car is less than 1 week old!!
My wife's car was hit just before Christmas and the insurance company told her that hey had to use their repairer but upon challenging them and after listening to 5mins of our repairer is as good as Mercedes, I said no thanks and told them I would get MB to call them which they accepted.

Call your local dealer they will handle it for you. All they need is our claim ref.
 

EddieH

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My wife's car was hit just before Christmas and the insurance company told her that hey had to use their repairer but upon challenging them and after listening to 5mins of our repairer is as good as Mercedes, I said no thanks and told them I would get MB to call them which they accepted.

Call your local dealer they will handle it for you. All they need is our claim ref.
acej is this the case only for new cars, or would MB also handle the hassle with one of their Approved Used?
 

acej

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MOCAŠ

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My car was five years old (and had been bought second-hand at one year old) when it needed a repair to the driver's door after it was effectively hit by an uninsured party. My insurers - More Than - had no qualms about my having it repaired at my long-term MB dealership, even though MB insisted that it required a complete new door (for what was essentially a couple of deep gouges in the door skin). Total repair cost topped £3000, but was covered in full apart from my excess, which I recovered from the uninsured party.
 

damian9128

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Picked up my new slk on wednesday, absolutley cracking car. Yesterday it was reversed into whilst parked and damage sustained to the front bumper, headlight, day running light and o/s wing. Guy is insured and all that and addmitted liability etc, thing is, how can i make sure the body shop replace damaged parts and do not try to repair them, car is less than 1 week old!!
Just call MB they'll sort everything out :thumb:

I really hope you get it back 100%, the main thing is that you're ok.
 

markjay

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There's a difference between claiming on your own insurance and being third-party in an accident.

As third party you are entitled to full cover of your damage and my experience was that the insurer did not even question my decision to use main dealer.

But when claiming off your own insurance you are bound by the policy terms, and with Aviva for example if you decide to use your own repairer (Aviva work with Solos who specialise in body repairs for insurance companies) there's a £300 'penalty'.
 

davidjpowell

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Just be aware that if the panel can be repaired rather than replaced this is what the third party will authorise.

IF it's clear cut I always think it's easier to deal direct with the third party in these situations. They are usually happy to do this to avoid Accident Management Company fees.

They will try and pass you on to their approved panel, but you can insist it is done by a Mercedes authorised bodyshop.
 

st13phil

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IF it's clear cut I always think it's easier to deal direct with the third party in these situations. They are usually happy to do this to avoid Accident Management Company fees.
I was pondering this the other day and wondered whether the threat to hand over the matter to an Accident Management Company would be a useful bargaining point to use with a reluctant insurance co.?
 

davidjpowell

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I was pondering this the other day and wondered whether the threat to hand over the matter to an Accident Management Company would be a useful bargaining point to use with a reluctant insurance co.?
It worked for me. They were messing me about, and the final straw was the offer of a Nissan Micra. We had words, and it was decided that like for like would work better.
 

st4

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It worked for me. They were messing me about, and the final straw was the offer of a Nissan Micra. We had words, and it was decided that like for like would work better.
It probably did, but when your insurance and everyone elses rockets this is why;)
 

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