New SLK accident damage

Discussion in 'Interior' started by clkelly, Feb 3, 2013.

  1. clkelly

    clkelly New Member

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    230 clk cabriolet
    Picked up my new slk on wednesday, absolutley cracking car. Yesterday it was reversed into whilst parked and damage sustained to the front bumper, headlight, day running light and o/s wing. Guy is insured and all that and addmitted liability etc, thing is, how can i make sure the body shop replace damaged parts and do not try to repair them, car is less than 1 week old!!
     
  2. Derek Mc

    Derek Mc Active Member

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    By insisting that it is handled by your dealer rather than their approved bodyshop cattle market, would be my advice You cannot be forced into accepting their repairer however if you do, then go see them and interview them personally as you say the car is a week old the repair has to be of Mercedes Benz warrantable and 30 yr corrosion checking quality
     
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  3. acej

    acej MB Enthusiast

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    My wife's car was hit just before Christmas and the insurance company told her that hey had to use their repairer but upon challenging them and after listening to 5mins of our repairer is as good as Mercedes, I said no thanks and told them I would get MB to call them which they accepted.

    Call your local dealer they will handle it for you. All they need is our claim ref.
     
    1 person likes this.
  4. EddieH

    EddieH Member

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    acej is this the case only for new cars, or would MB also handle the hassle with one of their Approved Used?
     
  5. acej

    acej MB Enthusiast

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  6. MOCAŠ

    MOCAŠ MB Enthusiast

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    My car was five years old (and had been bought second-hand at one year old) when it needed a repair to the driver's door after it was effectively hit by an uninsured party. My insurers - More Than - had no qualms about my having it repaired at my long-term MB dealership, even though MB insisted that it required a complete new door (for what was essentially a couple of deep gouges in the door skin). Total repair cost topped £3000, but was covered in full apart from my excess, which I recovered from the uninsured party.
     
  7. damian9128

    damian9128 Active Member

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    Just call MB they'll sort everything out :thumb:

    I really hope you get it back 100%, the main thing is that you're ok.
     
  8. Dieselman

    Dieselman Banned

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    ??????

    It was a parking speed bump. :crazy:
     
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  9. markjay

    markjay MB Club Veteran

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    There's a difference between claiming on your own insurance and being third-party in an accident.

    As third party you are entitled to full cover of your damage and my experience was that the insurer did not even question my decision to use main dealer.

    But when claiming off your own insurance you are bound by the policy terms, and with Aviva for example if you decide to use your own repairer (Aviva work with Solos who specialise in body repairs for insurance companies) there's a £300 'penalty'.
     
  10. davidjpowell

    davidjpowell MB Enthusiast

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    Just be aware that if the panel can be repaired rather than replaced this is what the third party will authorise.

    IF it's clear cut I always think it's easier to deal direct with the third party in these situations. They are usually happy to do this to avoid Accident Management Company fees.

    They will try and pass you on to their approved panel, but you can insist it is done by a Mercedes authorised bodyshop.
     
  11. damian9128

    damian9128 Active Member

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    Haha s**t oh yeah :fail
     
  12. st13phil

    st13phil MB Enthusiast

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    I was pondering this the other day and wondered whether the threat to hand over the matter to an Accident Management Company would be a useful bargaining point to use with a reluctant insurance co.?
     
  13. davidjpowell

    davidjpowell MB Enthusiast

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    It worked for me. They were messing me about, and the final straw was the offer of a Nissan Micra. We had words, and it was decided that like for like would work better.
     
    2 people like this.
  14. st4

    st4 Banned

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    It probably did, but when your insurance and everyone elses rockets this is why;)
     

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