TripleD
Active Member
- Joined
- Aug 13, 2016
- Messages
- 175
- Location
- Suffolk
- Car
- C300h loaner as my C250d broke after only 900 miles :(
Hi all,
So my story started back in August, I purchased a new c250d AMG line estate, after a couple of weeks I wasn't very impressed with the dealer, but got a decent discount so thought I'd just put up with it and get the car.
On 31st August I attended the midnight hand over, got the car and was happy! :bannana:
17 days later I went on holiday to Cornwall, 400 odd mile drive, car never missed a beat, drive assist was awesome.
Day 18 took the car to explore Cornwall, 15 miles later Engine Management Light came on, took the car back to the accommodation, used Merc Assist, they said it's only a warning light, the car is fine to drive, mentioned I was on holiday and that I would cover 2000 odd miles before the car can go into my local dealer, they said it's fine. Car had only covered 950 miles.
Day 19 Decided to take the car to Truro Merc as it was bothering me, no appointment, they looked at it after about 45 mins, checked the fault apparently CAT sensor but was a stored fault not an active fault, they reset test drive, light stayed off. Said they would replace the sensor but haven't hit one in stock, but it should be fine. Took the car, 1.5 miles down the road EML back on again. Phoned Truro, they ordered sensor, arranged to fit next day.
Day 20 car now done 1100 miles, car goes back to Truro for 45 min appointment for sensor change. After an hour car still on ramp, they came out to say the "pins are corroded" so they need to replace the wires the lead into the car.
Long story short I eventually got a base level Passat hire car to use after 4 hours of what I can only explain as torture that is the Merc Assist hire car process because I have a dog and wouldn't accept a saloon.
Day 21 after research found that the "corroded pins" means water in footwell, which is interior strip out. So formally rejected the car under consumer rights act section 22.
Had call from Ipswich Merc asking if I would accept the car back fully repaired with a good will gesture, I declined, was promised a Merc estate hire car either in Cornwall if possible, or will be waiting when I get back on Saturday.
Day 22 discussion with Sales Manager in Ipswich, said I want a C43 as replacement, and to provide figures for change.
Day 24 drove home in Passat, hideous rubbish back hurting car!
Day 25 visited Merc Ipswich, no hire car no figures!
Day 27 car transported back to Ipswich
Day 31 finally got Merc estate car from MBUK
Day 34 no figures for new car, went to dealership, they priced up the car at apparent cost, I added more deposit, asked for MBUK to contribute something for all the hassle. They were submitting details for request. Also found out car was not repaired, still has fault.
Day 36 email to say details submitted, would update me on day 40
Day 40 no update
Day 41 no update
Day 42 I had to chase for update, apparently they had to submit something else
Day 43 no update
Day 44 - today!! eventually last minute email saying waiting for MBUK will update me Monday.
As you can imagine I'm pretty fed up at the position, but it seems my custom means nothing.
Am going to Audi and BMW this weekend to get some quotes on an S4 and 340i/335d.
My whole Mercedes experience was been a nightmare, wish I never brought a new car!
So my story started back in August, I purchased a new c250d AMG line estate, after a couple of weeks I wasn't very impressed with the dealer, but got a decent discount so thought I'd just put up with it and get the car.
On 31st August I attended the midnight hand over, got the car and was happy! :bannana:
17 days later I went on holiday to Cornwall, 400 odd mile drive, car never missed a beat, drive assist was awesome.
Day 18 took the car to explore Cornwall, 15 miles later Engine Management Light came on, took the car back to the accommodation, used Merc Assist, they said it's only a warning light, the car is fine to drive, mentioned I was on holiday and that I would cover 2000 odd miles before the car can go into my local dealer, they said it's fine. Car had only covered 950 miles.
Day 19 Decided to take the car to Truro Merc as it was bothering me, no appointment, they looked at it after about 45 mins, checked the fault apparently CAT sensor but was a stored fault not an active fault, they reset test drive, light stayed off. Said they would replace the sensor but haven't hit one in stock, but it should be fine. Took the car, 1.5 miles down the road EML back on again. Phoned Truro, they ordered sensor, arranged to fit next day.
Day 20 car now done 1100 miles, car goes back to Truro for 45 min appointment for sensor change. After an hour car still on ramp, they came out to say the "pins are corroded" so they need to replace the wires the lead into the car.
Long story short I eventually got a base level Passat hire car to use after 4 hours of what I can only explain as torture that is the Merc Assist hire car process because I have a dog and wouldn't accept a saloon.
Day 21 after research found that the "corroded pins" means water in footwell, which is interior strip out. So formally rejected the car under consumer rights act section 22.
Had call from Ipswich Merc asking if I would accept the car back fully repaired with a good will gesture, I declined, was promised a Merc estate hire car either in Cornwall if possible, or will be waiting when I get back on Saturday.
Day 22 discussion with Sales Manager in Ipswich, said I want a C43 as replacement, and to provide figures for change.
Day 24 drove home in Passat, hideous rubbish back hurting car!
Day 25 visited Merc Ipswich, no hire car no figures!
Day 27 car transported back to Ipswich
Day 31 finally got Merc estate car from MBUK
Day 34 no figures for new car, went to dealership, they priced up the car at apparent cost, I added more deposit, asked for MBUK to contribute something for all the hassle. They were submitting details for request. Also found out car was not repaired, still has fault.
Day 36 email to say details submitted, would update me on day 40
Day 40 no update
Day 41 no update
Day 42 I had to chase for update, apparently they had to submit something else
Day 43 no update
Day 44 - today!! eventually last minute email saying waiting for MBUK will update me Monday.
As you can imagine I'm pretty fed up at the position, but it seems my custom means nothing.
Am going to Audi and BMW this weekend to get some quotes on an S4 and 340i/335d.
My whole Mercedes experience was been a nightmare, wish I never brought a new car!
