Not very happy with ECP.

Discussion in 'Parts, Maintenance & Servicing' started by tron, Jul 18, 2017.

  1. tron

    tron Hardcore MB Enthusiast

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    Ordered Lemforder ball joints from the web site.
    Supplied with TRW. I don't know who they are but they are not Lemforder.
    Asked for the correct parts. Was assured that they would be there next morning.
    The correct parts were not sent and I was told that they would not be sent.
    I am annoyed to have had my time wasted twice and I still do not have the parts I ordered so I am further delayed.

    Not good enough.
     
  2. Doodle

    Doodle Hardcore MB Enthusiast

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    They are, after a fashion. Both TRW and Lemforder are owned by the ZF Group.
     
    1 person likes this.
  3. roadhog

    roadhog Hardcore MB Enthusiast

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    What's wrong with TRW? They are/were one of a number of manufacturers used by MB to produce their 'original' items.
     
  4. bob6600

    bob6600 MB Club Veteran

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    Didn't TRW used to be Lucas?
     
  5. markjay

    markjay MB Club Veteran

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    TRW bought bits off Lucas Autmotive a few years back.

    (They actually bought the Lucas-Varity group, but that's another story).

    TRW is a reputable aerospace and automotive parts manufacturer with history going back long before they bought Lucas.
     
    Last edited: Jul 18, 2017
  6. markjay

    markjay MB Club Veteran

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  7. OP
    OP
    tron

    tron Hardcore MB Enthusiast

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    Thanks for the advice, Lemforder parts due in from Germany by the weekend. Cue weather.
     
  8. nick mercedes

    nick mercedes MB Club Veteran

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    Aren't Lemforder made in china now anyway?
     
  9. stwat

    stwat Hardcore MB Enthusiast

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    Indeed.
     
  10. wu56Shoozz

    wu56Shoozz Hardcore MB Enthusiast

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    Hence why I use only GSF.. the guys in Glasgow are superb.
     
  11. ray_hennig

    ray_hennig Hardcore MB Enthusiast

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    True. My MB original control arms (€450 each!!) were made by TRW. But, the chap ordered Lemfoerder.

    I had similar when autodoc supplied Febi flex discs when I ordered Lemfoerder. I kept them as they turned out to be made by SGF so no problem.

    They should supply what you order or ask permission to do differently.

    RayH
     
  12. kid-jensen

    kid-jensen Hardcore MB Enthusiast

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    Don't get me started with ECPs Registration number Look-up....

    99% of the time, completely wrong!

    1% of the time "Number not found".

    ECP used to be a reasonably competent and cheap outfit, now they are neither.

    I';m surprised GSF have downsized so much when ECP are the competition!
     
  13. Charles Morgan

    Charles Morgan MB Club Veteran

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    Euro's service is abysmal and what parts you get, total pot luck.
     
  14. gunning

    gunning Hardcore MB Enthusiast

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    I have nothing but trouble with Euro car parts... literally a total joke. I will never use them again after this occasion.
     
  15. grober

    grober MB Club Veteran

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  16. RickyBurrows

    RickyBurrows Banned

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    So true.
     
  17. nick mercedes

    nick mercedes MB Club Veteran

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    Everything is price driven, to most customers the only thing that matters is the price and free next day/same day delivery, the fact it's all made in China bothers very few people.
     
  18. JattAmg

    JattAmg Hardcore MB Enthusiast

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    I purchase on a regular basis from car parts for less and ecp whom are the same company, never had a problem yet.
     
  19. OP
    OP
    tron

    tron Hardcore MB Enthusiast

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    I do not mind if it is made in China, so long as it is subject to European standards of Quality Assurance.
     
    1 person likes this.
  20. RickyBurrows

    RickyBurrows Banned

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    I've brought a lot of things from company's on eBay branding it as there "own" japspeed being one of them, and found out you can buy the exact same part from China a "non make" for a lot less and I see it more and more now so I would assume most things are made there and we sell them for alot more and call them are own, thanks UK lol.
     
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