Yesterday I checked my bank statement only to find that NTL had charged me £75.25 :| , this was ontop of the normal charges.
After 40 years waiting I got through to an operator who was helpful and informed me that they had charged me 5 times for a service I hadnt used
I requested that I have the money back, and she told me that I had 2 wait for at least 3 weeks min for a chq refund, so I aggreed.
(Im on the £17.99 Broadband package with 6months free cable TV & £9 line rental)
So then she transfered me to there billing trouble dept (or whatever its called) and I was greeted by a pike sounding girl who had no details of what I was on about and said:
'nah, you'll ave to go into your bank and get a form to transfer back your direct debit from us' cant do anymore than that, its gonna take 3 months to write a chq bye'
I tried to get her to explain and I was told (very rudely) the same over and over again.
Not happy I went to the bank (HSBC) and got this form filled in, and I have to wait now, they explained an investigation will need to take place to prove what I'd said etc...
This Morning, I recived another bill for £43!!! :|
What can I do??? shall I cancell my Direct debit to stop this?!?!
As ive just bought a place, im totally skint & apploaching my overdraft limit!!! can I get compensation from them!??
After 40 years waiting I got through to an operator who was helpful and informed me that they had charged me 5 times for a service I hadnt used
I requested that I have the money back, and she told me that I had 2 wait for at least 3 weeks min for a chq refund, so I aggreed.
(Im on the £17.99 Broadband package with 6months free cable TV & £9 line rental)
So then she transfered me to there billing trouble dept (or whatever its called) and I was greeted by a pike sounding girl who had no details of what I was on about and said:
'nah, you'll ave to go into your bank and get a form to transfer back your direct debit from us' cant do anymore than that, its gonna take 3 months to write a chq bye'
I tried to get her to explain and I was told (very rudely) the same over and over again.
Not happy I went to the bank (HSBC) and got this form filled in, and I have to wait now, they explained an investigation will need to take place to prove what I'd said etc...
This Morning, I recived another bill for £43!!! :|
What can I do??? shall I cancell my Direct debit to stop this?!?!
As ive just bought a place, im totally skint & apploaching my overdraft limit!!! can I get compensation from them!??