Obtaining old service records - data protection

[mercedesmart]

Good afternoon ,

I am the 2nd owner of a W210 estate that has FMBSH from the supplying dealer . Book all stamped etc .

I am popping in to see them with regard to minor rush issues ( no surprise there then ) and I am going to ask if I can have copies of all of the old service records as the original owner threw them away when the dealership told him they were not needed .

I only want them out of interest really and wanted to know my rights on this as I am now the legal owner .

Any suggestions or can they be obtained by a helpful member on the forum who can access the dealership network

Many thanks

Martin

 

[sc320]

Good afternoon ,

I am the 2nd owner of a W210 estate that has FMBSH from the supplying dealer . Book all stamped etc .

I am popping in to see them with regard to minor rush issues ( no surprise there then ) and I am going to ask if I can have copies of all of the old service records as the original owner threw them away when the dealership told him they were not needed .

I only want them out of interest really and wanted to know my rights on this as I am now the legal owner .

Any suggestions or can they be obtained by a helpful member on the forum who can access the dealership network

Many thanks

Martin

As they contain information about the car and not an individual I would assume there is no issue with having a copy of them - provided the system can provide them.
Slightly related - VOSA will provide you with all MOT history for a vehicle including the advisories or reasons for fail, provided you have the registration and current MOT certificate number.

 

[momomo]

If you are now the owner of the vehicle most dealers will not have a problem and are helpful in providing any bits of history they may have on system for that vehicle.

Shouldn't be a problem.

 

[madoz]

very usefull info

As they contain information about the car and not an individual I would assume there is no issue with having a copy of them - provided the system can provide them.
Slightly related - VOSA will provide you with all MOT history for a vehicle including the advisories or reasons for fail, provided you have the registration and current MOT certificate number.

i didnt know that im defo gonna give it a go tar m8...

 

[Roamer]

My experience with this recently was that the dealer would not give me copies of the invoices, citing the data protection act. This was a VW/Audi dealer though so MB may be different. I never did figure out why the car was serviced at the dealer of a competitor marque.

What made it slightly farcical was that I had taken the last eight years of invoices from the same dealer with me to show I already had the personal information, but it didn't seem to matter . They did tell me what work was carried out though, which in reality was what i wanted, but it would have been nice to have the bits of paper to back it up.

 

[Deleted member 37751]

Phone Mercedes head office at Milton Keynes- they are more than helpful in these matters.

 

[Frankie]

I see lots mentioned about this. Is it a service they offer for free or is there a charge?

 

[WDB124066]

Here in NZL so long as you have the permission of the previous owner the Dealers will provide the old invoices without the prices.

 

[mercedesmart]

I have obtained most of the service records now but will try Milton Keynes incase there records cover the delivery and 1st few years .

Nice hat by the way WDB - ps how are the Corgi's

 

[Chrishazle]

I went through the same mill 2 years ago with MB Brentford, who quoted Data Protection as the invoices had the previous owners name, address and phone number. I told them I had all these - eventually they agreed to print off the invoices, cut off the top and mail the rest to me! So, I have the details of the services on short bits of paper - plus a copy of the original V5, the delivery invoice and a few other bits the first owner gave me! Shows what muppets MB dealers can be!