Tayto
New Member
- Joined
- Nov 1, 2023
- Messages
- 11
- Location
- Greater London
- Car
- Mercedes Benz C-Class C250 Sport Estate 2012
Hey folks, after only a few months of ownership my C-Class 2012 1.8 petrol decided to use all the oil after a long run. Topped up, not dripping out the local garage said it was the head gasket after cleaning the oil off. A local specialist said oil is leaking from the cylinder and possibly the front cover stating it was evident that the cylinder head had been removed at some point in the last 6 months given the level of sealant on display, and not refitted correctly. I think the long run at speed caused the botch or poor fitment to finally fail and spew the oil out.
So a few things. Firstly, is this at least a cylinder head off job? The specialist said so and is quoting 20 hours work plus £500 in parts as a rough guide. If that's the likely route and given the costs, am I better off exploring a refurbished replacement engine? If so, can anyone recommend anywhere? Based in SW London.
The second part of this, which prevents me doing anything about this immediately, is it was bought from an independent dealer under 4 months ago. The limited warranty has expired but given this was sold with a fault, known or not known by the dealer (in my opinion) is sort of irrelevant, I believe I am covered under the Consumer Rights Act of 2015 which states....
If you find a defect after 30 days, but within six months, you can request a car repair or replacement. The dealer chooses which is the best and more affordable option for them, so you usually can’t ask for your preferred choice. You are entitled to this right if the fault was there at the time of delivery, unless the seller can prove it wasn’t.The Consumer Rights Act stipulates that dealers will only get one chance to repair or replace the product, so dealers can’t make multiple attempts to fix a problem unless otherwise agreed. If they fail to remedy the fault in one attempt or within a reasonable time period, you’ll be entitled to a full or partial refund. Alternatively, you can ask for another attempt at repairing/ replacing or for financial compensation.
Do you think I am covered? I am expecting a call from the manager tomorrow! Has anyone any experience in invoking this?
Thanks in advance for your thoughts.
So a few things. Firstly, is this at least a cylinder head off job? The specialist said so and is quoting 20 hours work plus £500 in parts as a rough guide. If that's the likely route and given the costs, am I better off exploring a refurbished replacement engine? If so, can anyone recommend anywhere? Based in SW London.
The second part of this, which prevents me doing anything about this immediately, is it was bought from an independent dealer under 4 months ago. The limited warranty has expired but given this was sold with a fault, known or not known by the dealer (in my opinion) is sort of irrelevant, I believe I am covered under the Consumer Rights Act of 2015 which states....
If you find a defect after 30 days, but within six months, you can request a car repair or replacement. The dealer chooses which is the best and more affordable option for them, so you usually can’t ask for your preferred choice. You are entitled to this right if the fault was there at the time of delivery, unless the seller can prove it wasn’t.The Consumer Rights Act stipulates that dealers will only get one chance to repair or replace the product, so dealers can’t make multiple attempts to fix a problem unless otherwise agreed. If they fail to remedy the fault in one attempt or within a reasonable time period, you’ll be entitled to a full or partial refund. Alternatively, you can ask for another attempt at repairing/ replacing or for financial compensation.
Do you think I am covered? I am expecting a call from the manager tomorrow! Has anyone any experience in invoking this?
Thanks in advance for your thoughts.
