So, back in December 2020 bought a 3.5 year old car from a multi franchise main dealer about 125 miles from home. Paid the advertised price. Car was a well known German brand we had never owned before.
The car was advertised with many standard & optional technical features. Having never bought this brand before I googled some of these features to understand what they were. Google information explained the feature but not necessarily how to access it in the car.
Collected the car on a wet December afternoon and by the time all paperwork was sorted it was getting dark. Due to Covid restrictions at the time, the salesman was reluctant to do much in the way of induction, just advising simple things such as how to turn on the lights/wipers & adjust the seats and showing us where thee handbook was in the glove box & on the infotainment system.
A few weeks ago we had a generic email from the aftersales dept at the dealership asking if we were enjoying the car and if they could do anything further to help. I replied asking for advice on how to use some of the technical features which we hadn't explored. No reply.
Over the last 6 months we have only covered about 2000 miles on local journeys. We now have a trip arranged for next week to Cornwall from Suffolk and I thought I had better get to grips with operation of the Sat Nav.
Scrolling through menu's I found a message from March 2020 advising the previous owner that certain features were coming to the end of their 3 year initial free period & would need subscriptions paying to continue their use. One of them is related to the Sat Nav which I had specifically requested that the maps were updated and was told that it had been done when we collected. The feature not working was not mentioned by me or them. I assumed that it would be working as it was clearly listed in the sales advertisement.
So the car has been supplied to us with several technological features advertised but not working unless I pay an annual subscription.
My question is - do you think advertised features should work if the customer pays the advertised price?
The car was advertised with many standard & optional technical features. Having never bought this brand before I googled some of these features to understand what they were. Google information explained the feature but not necessarily how to access it in the car.
Collected the car on a wet December afternoon and by the time all paperwork was sorted it was getting dark. Due to Covid restrictions at the time, the salesman was reluctant to do much in the way of induction, just advising simple things such as how to turn on the lights/wipers & adjust the seats and showing us where thee handbook was in the glove box & on the infotainment system.
A few weeks ago we had a generic email from the aftersales dept at the dealership asking if we were enjoying the car and if they could do anything further to help. I replied asking for advice on how to use some of the technical features which we hadn't explored. No reply.
Over the last 6 months we have only covered about 2000 miles on local journeys. We now have a trip arranged for next week to Cornwall from Suffolk and I thought I had better get to grips with operation of the Sat Nav.
Scrolling through menu's I found a message from March 2020 advising the previous owner that certain features were coming to the end of their 3 year initial free period & would need subscriptions paying to continue their use. One of them is related to the Sat Nav which I had specifically requested that the maps were updated and was told that it had been done when we collected. The feature not working was not mentioned by me or them. I assumed that it would be working as it was clearly listed in the sales advertisement.
So the car has been supplied to us with several technological features advertised but not working unless I pay an annual subscription.
My question is - do you think advertised features should work if the customer pays the advertised price?
